Operations Manager (Hard FM)

Birmingham, West Midlands CBRE Local UK JOB DESCRIPTION Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Job Title: Operations Manager - Technical / Hard Services CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Technical / Operations Manager to join the team located at Three Snowhill, Birmingham. Job Summary: Responsible for managing and leading a team dedicated to the BT account, providing leadership, governance and technical oversight to the FM delivery teams, with a strong emphasis on Hard Services and critical building infrastructure. Ensure safe, compliant and efficient delivery of Hard & Soft FM services, providing technical governance, continuous improvement and strong client focus across all areas. Key Responsibilities: Be the primary strategic and technical operational support point for the site Oversee all operational activity across the site with a strong focus on Hard Services delivery Provide governance and assurance across M&E systems, statutory compliance and asset lifecycle management Ensure full contractual, technical and regulatory compliance Oversee all client reporting, including technical and compliance performance Lead and develop technical and operational management teams Manage supply partners and specialist Hard Services vendors Drive operational efficiencies and continuous improvement Ensure CBRE technology platforms support operational and commercial outcomesKey Skills / Experience / Requirements: Proven senior technical or hard services leadership experience within Facilities Management Strong background in M&E systems, critical plant and statutory compliance Minimum of 5 years' experience in a FM, engineering or technical operations role Experience within corporate real estate or integrated FM environments Proven ability to manage large multi-disciplinary teams and specialist suppliers Strong knowledge of health & safety, compliance and risk management Excellent leadership, stakeholder management and communication skillsOur mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways and unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future