RQ1754623 – Rent Officer

Client: Bromsgrove District and Redditch Borough Council

Location: Bromsgrove District and Redditch Borough Council

PAYE Pay Rate: £20.00 per hour

Work Pattern: 3 days on-site, 2 working remote – (9am till 5:30pm)

Main Purpose of the Role

Manage rent collection and arrears for a portfolio of social housing properties, helping tenants sustain their tenancies while maximising rental income and following housing legislation and Council policies.

Typical Day

• Manage rent accounts and follow up rent arrears.
• Contact tenants by phone, letter and through home visits.
• Provide advice on benefits, rent payments and tenancy sustainment.
• Agree payment arrangements and make referrals to support services.
• Prepare cases, reports and paperwork for court proceedings.
• Attend court and represent the Council on possession cases.
• Work closely with Housing, Housing Benefits, DWP, CAB and other agencies.
• Maintain accurate case records and meet performance targets.
• Deal with customer enquiries and complaints professionally.

Key Skills & Responsibilities

• Rent arrears and income recovery/debt collection experience.
• Knowledge of housing and welfare benefits.
• Experience with social housing and tenancy sustainment.
• Strong case management and accurate record keeping.
• Understanding of legal processes for rent recovery and possession.
• Excellent communication and customer service skills.
• Ability to deal calmly with difficult or vulnerable customers.
• Partnership working with internal and external agencies.
• Ability to manage targets, workloads and deadlines.
• Willingness to carry out home visits and attend court.

Essential Qualifications & Requirements

• Level 2 qualification relevant to the role.
• At least 2 years’ experience in social housing or a relevant customer-facing service.
• At least 3 years’ experience in housing income collection/recovery.
• Strong knowledge of welfare benefits and benefit reforms.
• Experience of rent arrears and debt recovery processes.
• Knowledge of housing legislation and court procedures.
• Experience representing landlords in civil/possession proceedings.
• Willing to work towards a Level 3 Housing Management/Social Housing qualification.
• Appropriate personal transport for an agile role.