Internal Sales & Customer Services Co-ordinator

Coventry, West Midlands thefutureworks Internal Sales & Customer Service Co-ordinator 📍 Coventry (On-site) 🕒 Mon-Fri, 08:45-16:45 (45 min lunch) 💰 £32,000 - £35,000 We're recruiting for a proactive Internal Sales & Customer Service Co-ordinator to join a growing business in Coventry. This role combines inbound/outbound sales, account management, and customer service, supporting both customers and the external sales team. Key Duties: * Handle inbound enquiries and generate new business * Proactively contact customers and follow up quotations * Upsell/cross-sell to maximise revenue * Process orders and maintain CRM records * Build strong customer relationships and resolve queries * Support external sales team and meet sales targets About You: * Experience in internal sales, customer service, or telesales * Strong communication and organisational skills * Proactive, target-driven, and customer-focused * Confident using CRM systems and Microsoft Office Benefits: * 26 days holiday + bank holidays * Pension up to 10.5% * Healthcare cash plan * Life assurance (3x salary)