Aftercare Manager

OVERVIEW



Our client, a well-established and highly regarded construction contractor, is looking to appoint an experienced Aftercare Manager to join their team in the West Midlands. The business has built a strong reputation for delivering high-quality projects across the education, healthcare, and commercial sectors, working with both public and private sector clients.



CLIENT



Due to continued growth and a strong pipeline of work, they are looking to strengthen their team with an experienced construction professional who can oversee the post-completion and defects management process, ensuring the same high standards are maintained long after projects are handed over.



ROLE



The Aftercare Manager will take responsibility for managing the aftercare and defects period across a portfolio of completed projects. Acting as the key point of contact for clients following project completion, you will ensure any issues are addressed promptly and professionally, coordinating subcontractors and working closely with delivery teams.



This role would particularly suit someone who has previously worked in a Site Manager or Senior Site Manager role and is looking to move into a position where their technical knowledge and practical construction experience can be used to diagnose and resolve issues efficiently.



RESPONSIBILITIES

Managing the aftercare and defects process across multiple completed projects
Acting as the main point of contact for clients during the defects liability period
Coordinating subcontractors to carry out remedial works
Carrying out site inspections and technical assessments to identify the causes of defects
Maintaining accurate records of issues, actions, and resolutions
Ensuring all remedial works are completed safely, efficiently, and to a high standard
Working with project teams to ensure lessons learned are captured and implemented on future projects
Maintaining strong client relationships through clear communication and proactive service delivery


PERSON



Previous experience as a Site Manager, Senior Site Manager, or similar role within construction
Strong technical knowledge of building construction and finishing trades
Experience working on education, healthcare, or commercial construction projects
A practical, hands-on approach to problem solving
Strong organisational and communication skills
Ability to coordinate subcontractors and manage multiple issues across different sites
Relevant construction qualifications such as SMSTS, CSCS, or similar would be advantageous


RENUMERATION

Competitive salary
Competitive benefits package
Company car or car allowance
Pension scheme


The opportunity to join a respected contractor with a strong pipeline of projects

A key role focused on maintaining quality and client satisfaction beyond project completion





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