Service coordinator Clapham

Service Desk Administrator

Location: Clapham, London
Salary: £28,000 per annum
Hours: Full-time, Monday to Friday
Office-based

About the Role

We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.

The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.

This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.

Key Responsibilities

• Schedule and coordinate engineers across London.
• Allocate planned maintenance, servicing and reactive jobs to engineers.
• Manage and update the engineers' daily schedules.
• Liaise with engineers throughout the day to ensure jobs are completed on time.
• Contact customers and residents to arrange appointments and access.
• Manage incoming service requests and allocate jobs appropriately.
• Monitor outstanding and completed works.
• Update the service management system with job details and engineer information.
• Ensure engineers have the correct job information and access details.
• Follow up outstanding jobs, reports and paperwork.
• Assist with organising PPM and servicing schedules.
• Communicate changes to engineers and customers promptly.
• Deal with general customer and service enquiries.
• Assist with invoicing, purchase orders and general administration where required.
• Maintain accurate records and filing systems.
• Produce basic reports and spreadsheets.
• Support the Service Manager and wider operations team with day-to-day administration.
• Ensure a high level of customer service is maintained at all times.

About You

The ideal candidate will be:

• Highly organised with excellent attention to detail.
• Confident communicating by telephone and email.
• Comfortable working in a busy, fast-paced service environment.
• Able to prioritise multiple jobs and changing schedules.
• Proactive and able to solve problems quickly.
• Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.
• Professional and confident when dealing with customers and engineers.
• A strong team player who can also work independently.
• Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.

What We Offer

• £28,000 per annum.
• Full-time, office-based position in Clapham, London.
• Monday to Friday working week.
• Opportunity to join an established and growing engineering business.
• Varied role with responsibility across the service and engineering operation.
• Opportunity for career progression and development.
• Supportive team environment.

The Opportunity

This is an excellent opportunity for an experienced administrator, service coordinator or scheduler looking to join a specialist plumbing, heating and HIU maintenance business