Admni Officer

Location: Manchester (Hybrid Working)
Pay Rate: £14.17 per hour
Contract Type: Temporary
Hours: Monday to Friday
Clearance Required: Basic DBS- Provided by Brookstreet
Interview Process: Microsoft Teams

About the Role

We are currently recruiting for an Administrative Officer to join a busy and dynamic team in Manchester. This is an excellent opportunity for an organised and detail-oriented individual who enjoys analysing information, working with stakeholders, and delivering excellent customer service.
The role is hybrid, with approximately 60% office attendance. Please note that the first two months of training will be fully office-based to ensure you are fully supported as you learn the role.
As a Correspondence Allocator, you will play a key role in managing and processing a wide range of correspondence. You will need strong analytical skills, excellent communication abilities, and the confidence to engage with colleagues and stakeholders at all levels across the organisation.

Key Responsibilities

• Manage incoming emails and letters, analysing content and allocating correspondence through the department's correspondence handling system.
• Liaise with policy teams and stakeholders to ensure cases are assigned to the appropriate team.
• Ensure cases are accurately classified to support management information and reporting requirements.
• Build and maintain effective working relationships with internal and external stakeholders.
• Share and communicate relevant information with colleagues and team members.
• Carry out a range of administrative duties associated with correspondence handling.
• Identify opportunities to improve processes and contribute ideas that support continuous improvement.
• Support the wider team in meeting operational targets and service standards.

Essential Skills and Experience

We are looking for candidates who can demonstrate:

• A strong commitment to delivering excellent customer service.
• Excellent organisational and time management skills.
• The ability to engage and communicate effectively with a range of stakeholders.
• Strong attention to detail and the ability to think critically when researching and resolving queries.
• The ability to work collaboratively as part of a team to achieve objectives and meet deadlines.
• Good analytical and decision-making skills.

Desirable Skills and Experience

• Experience using the departmental correspondence management system, Iris.
• Previous experience working within an operational delivery environment.
• Experience handling complex correspondence or administrative casework.

What We're Looking For

We're seeking adaptable, resilient individuals who are comfortable managing a varied workload and who can confidently work with colleagues across different grades and teams. If you're proactive, organised, and enjoy solving problems while maintaining high levels of accuracy, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.