Senior User Research

📍 Edinburgh (Hybrid: 2 days per week onsite in Leith)
💰 £60,000 - £70,000 + Benefits
📄 Permanent

The Opportunity

We are looking for an experienced Senior User Researcher to join a growing digital transformation team delivering impactful public sector programmes.

This role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design. You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs.

What You'll Be Doing

• Leading user research across Discovery, Alpha, Beta and Live phases.
• Planning and conducting interviews, usability testing, workshops and contextual research.
• Synthesising research findings into actionable insights and recommendations.
• Supporting product, service and delivery decisions through evidence-based research.
• Working closely with multidisciplinary Agile teams.

Essential Experience

• Significant experience delivering User Research within digital transformation or service improvement programmes.
• Strong Public Sector or Government experience is essential.
• Excellent understanding of GDS principles, Service Standards and User-Centred Design.
• Experience delivering a range of qualitative research methods.
• Strong stakeholder engagement and facilitation skills.
• Experience working within multidisciplinary Agile teams.
• Understanding of accessibility and inclusive design.

What's on Offer?

• Salary of £60,000 - £70,000 with flexibility for exceptional candidates.
• Hybrid working with 2 days per week onsite in Edinburgh (Leith).
• Opportunity to work on meaningful public sector transformation programmes.
• Collaborative and supportive team environment.
• Two-stage interview process.

If you're a Senior User Researcher with strong Government or Public Sector experience and a passion for delivering user-centred services, we'd love to hear from you.