First Contact Team Referrals Assistant

United Kingdom LEEDS CITY COUNCIL Job title and organisation: First Contact Team Referrals Assistant - Advonet
Salary: £14,870.70
Hours: 22.5
Contract: Permanent
Location: Advonet Office at The Unity Business Centre, LS7 1AB
Closing Date and Time: Friday 14th August 2026 at 12pm

About the role:

This role is solely office based at the Advonet office at The Unity Business Centre for 22.5 hours per week.

You will be dedicated to working in an inclusive way, working together with all The Advonet Group services and the wider management team.

You will be expected to:

• As a member of the First Contact Team, you will act as the first point of contact for clients, professionals and staff, ensuring all enquiries and referrals are handled professionally, accurately and in a timely manner. You will be expected to uphold the rights and interests of the people we support, demonstrating empathy, professionalism and a strong commitment to advocacy principles as well as following Advonet's values.
• Key expectations of the role include:
• Providing a welcoming, professional and responsive service to all clients, staff and external stakeholders.
• Managing incoming referrals and enquiries, ensuring information is recorded accurately and processed efficiently.
• Working collaboratively with colleagues within the First Contact Team to ensure workloads are managed effectively and deadlines are met.
• Using a range of computer systems, databases and software confidently and accurately to maintain records and support service delivery.
• Communicating clearly and effectively with clients, colleagues and partner organisations, both verbally and in writing.
• Handling sensitive and confidential information appropriately, ensuring compliance with data protection legislation and organisational policies.
• Demonstrating excellent attention to detail when recording information, managing referrals and completing administrative tasks.
• Developing and maintaining a good understanding of the organisation's services to provide accurate information and guidance.
• Supporting continuous improvement by identifying issues, sharing information and contributing to team objectives.
• Undertaking training and development opportunities to build knowledge of advocacy services and organisational procedures

We are looking for someone who is:

The successful candidate will be approachable, organised and compassionate, with strong administrative and communication skills and a genuine commitment to supporting vulnerable individuals. Full training will be provided to help them develop the knowledge and skills required for the role.

About Us:

Established in 2001, The Advonet Group is an independent advocacy charity based in Leeds. The Advonet Group is comprised of statutory and non-statutory advocacy services and specialist inclusion services (Asking You, CHANGE and Leeds Autism Aim). All our services support individuals to have their voices heard and their rights upheld.

We are united in our commitment to uphold the nationally recognised advocacy principles and have a diverse staff team of 80 people working within the organisation. We are a disability confident and Mindful Employer with Investors in People and Volunteers and have achieved the Advocacy Quality Performance Mark.

The Advonet Group values and respects the diversity of backgrounds, experiences and knowledge that staff, volunteers and job applicants bring. All our staff undertake mandatory training on both Equality and Diversity and LGBTQ+ Awareness to increase awareness and understanding of discrimination both in and out of the workplace, with a view to reduce the impact this has on our colleagues and the wider community. This creates a workplace where staff feel comfortable to be themselves and empowers them, and our service users, to use their unique experiences to inform their work.

Benefits of working with us:

• Up to 31 days annual leave, plus bank holidays
• Access to a cashback health plans and Employee Support scheme
• Flexible working arrangements
• Welcoming, inclusive and supportive environment

Closing date: 14th August 2026 12pm.

Interviews to be held on: 20th August 2026

How to apply:

To apply for this role please send your completed cover letter and CV explaining how you meet the criteria listed in the job description and person specification to [email removed] You will find a Recruitment Pack on our website Join Us - The Advonet Group which includes the job description and person specification. You will also need to complete an Equal Opportunities Monitoring Form, which can be found at Equal Opportunities Form .

If you would like more information or an informal chat about the post, please call on [phone removed] and ask to speak to Vicky House, Central Services Manager.

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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