Live In Concierge/Porter

Dove & Hawk are working exclusively with a Residential Property & Asset Management firm that is looking for a Live-In Concierge/Porter for one of their sites in North West London (NW8). They are looking for someone professional and reliable who has prior experience in a Residential Concierge/Porter role and who can create a friendly, welcoming, secure & clean environment for all residents within the building. This is an excellent opportunity for a dedicated professional to contribute to the maintenance and management of a prestigious residential property.

Duties/Functions of the role:

• Maintain accurate records in the daybook, including arrivals and departures of residents, visitors, and contractors.
• Ensure high standards of security for both residents and visitors.
• Conduct regular patrols at irregular intervals to ensure the security of the premises.
• Monitor CCTV systems and report any incidents or observations to management promptly.
• Ensure entrance lobbies and common areas remain clean, tidy, and free of debris.
• Supervise contract cleaners to ensure high cleanliness standards across the building.
• Conduct daily inspections of lifts and boilers and report defects immediately to management.
• Monitor contractors appointed by the managing agent to work in the common areas to ensure compliance with building regulations and working hours.
• Perform minor repairs in common areas and report significant defects to management.
• Provide assistance to residents, ensuring a high level of customer service and responsiveness to their needs.
• Sort and distribute mail to residents.
• Maintain thorough knowledge of fire safety procedures and assist during evacuations if necessary.
• Document contractors’ visits, including their purpose, arrival, departure times, and progress on tasks.
• Assist the managing agent with coordinating the porterage schedule or overseeing the work of other part-time or weekend porters as required.

Requirements of the role:

• A minimum of 2-3 years of previous experience in a similar role.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks independently.
• Basic knowledge of building maintenance and the ability to carry out minor repairs.
• Proactive approach to problem-solving and attention to detail.
• Familiarity with fire safety procedures and emergency response.

Salary & Benefits: £28,000pa with an On-Site Studio apartment provided as part of the role.

Required working hours: 5.5 days a week: Monday to Friday 8am to 4pm; Saturday 8am to 12pm

If you are an experienced residential Concierge/Porter and can commit to the required days & hours; apply immediately or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 11090.

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