Housing Association Rates Manager

Housing Associate Rates Manager – Shoreditch – £35,000 – £40,000 DOE

My client, a business rates advisory company are looking for a Housing Association Rates Manager to join their company. This role is for an experienced Council Tax/Business Rates or housing/property administration professional with strong local authority knowledge, excel/data reconciliation skills and ability to manage high-volume caseloads.

The successful candidate will be responsible for Council Tax and Business Rates case management, local authority liaison, portfolio/data reconciliation, exemptions and reliefs, account/query resolution, management reporting, KPIs and workflow/process improvement.

You will act as the primary contact between the client, local authorities, neighbourhood teams and finance teams.

Responsibilities:

Council Tax & Business Rates Administration

• Review and validate incoming Council Tax and Business Rates bills for the current financial year.
• Verify liable parties, tenancy dates and property records.
• Investigate billing discrepancies and ownership queries.
• Monitor and resolve incorrect billing and liability issues.
• Maintain auditable records of all billing activity.

Local Authority Liaison

• Act as the primary contact for councils regarding billing matters.
• Submit amendment requests, liability corrections and Class B exemption applications.
• Manage ongoing correspondence with local authorities.
• Escalate unresolved cases and monitor response times.
• Coordinate bulk correction exercises where required.

Data & Systems Management

• Maintain property, tenancy and liability databases.
• Reconcile tenancy schedules against billing records.
• Monitor data quality and identify exceptions.
• Ensure weekly property and tenancy updates are processed accurately.
• Support development and maintenance of system rules and automated workflows.

Exemptions, Reliefs & Liability Reviews

• Review eligibility for Council Tax exemptions and reliefs.
• Identify opportunities for savings and recovery.
• Monitor application outcomes and follow-up actions.
• Maintain exemption tracking records and reporting.
• Support performance-based savings initiatives.

Payment & Remittance Management

• Reconcile remittance schedules against approved bills.
• Identify unpaid, overdue or disputed accounts.
• Support payment tracking and reporting activities.
• Manage escalation of reminders, summonses and enforcement action.
• Liaise with finance teams regarding payment status and exceptions.

Stakeholder Engagement

• Work closely with The Client neighbourhood teams, finance teams and operational contacts.
• Manage email routing and communication workflows.
• Coordinate requests for tenancy agreements, checkout reports and supporting evidence.
• Provide operational updates and management information reports.
• Attend client meetings and support onboarding activities.

Process Improvement & Compliance

• Monitor adherence to agreed operating procedures.
• Produce reports on billing performance, exceptions and savings.
• Support implementation of new processes and automation.
• Ensure compliance with data protection and audit requirements.
• Contribute to continuous improvement initiatives.

Skills and Experience Required:

• Minimum 3 years’ experience in Council Tax, Business Rates, Housing Management or Property Administration.
• Strong understanding of Council Tax liability and Business Rates processes.
• Experience working with local authorities, housing associations or large property portfolios.
• Excellent analytical and problem-solving skills.
• Advanced Excel and database management skills.
• Experience reconciling large data sets.
• Ability to manage high volumes of cases and competing priorities.
• Experience producing management reports and KPIs.
• Knowledge of Class B exemptions and empty property reliefs.
• Experience with workflow automation and AI-assisted processing.
• Understanding of tenancy management systems and property databases.
• Commercially aware.
• Comfortable working independently.
• Able to manage sensitive and confidential information.

Salary: £35,000 – £40,000 DOE
Working Hours: Monday to Friday 9am – 5pm, flexible working

If you are a proactive individual looking for a new role, please contact Anisha on the Business Support team at Dove & Hawk Property Recruitment.
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