Service Designer (SC Cleared)

Service Designer (SC Cleared)Bristol / Hybrid (1 day a week onsite / 4 days remote)6 months initially£60-£64 per hour inside IR35/UmbrellaWhat you will do as a Service Designer- Lead service design activities across Discovery, Alpha, Beta and Live.- Produce service maps, journeys, blueprints, and end to end service models.- Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.- Provide professional advice on service design approaches, risks and opportunities.- Coordinate service design work to time, quality and business expectations.- Facilitate workshops, co design and decision making forums.- Support the development of service design practice and mentor junior team members.What you’ll bring- Strong expertise across the DDaT service design lifecycle.– Ability to influence decisions with evidence, research and clear rationale.- Experience delivering complex service design in multi-disciplinary teams.- Strong communication skills and confidence in simplifying complexity.- Ability to contribute to planning, strategy and roadmap discussions.- Experience coaching or supporting others in service design.Core areas (must have):- Proven experience in end to end service design (DDaT).- Ability to produce service artefacts at multiple levels (journeys, blueprints, ecosystems).- Skilled in evidence based design: insight synthesis, problem framing, prioritisation.- Ability to influence stakeholders across engineering, product and policy domains.- Experience coordinating service design delivery across phases and teamsDesirable:- Exposure to operational service management (ITIL, SLAs, support models).- Experience in defence, government or regulated environments.- Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).- Experience in agile or SAFe delivery environments.- Professional training/accreditation in service design or human centred design.- Contribution to communities of practice or internal capability uplift.