2nd Line Storage Engineer

2nd Line Backup & Storage Engineer

Location: Stevenage | Monday–Friday | 37 hours per week

We are looking for a 2nd Line Backup & Storage Engineer to join a skilled team of 2nd and 3rd Line engineers in Stevenage.

You will provide day-to-day support, management and development of enterprise storage and backup platforms, supporting a high-profile user community and working closely with customers and stakeholders.

Key Responsibilities

• Support large-scale NetApp storage and Cohesity backup environments across three data centres.
• Investigate and resolve incidents, service requests and problems within agreed SLAs and KPIs.
• Handle Severity 1 and 2 incidents and contribute to Root Cause Analysis.
• Administer NAS and SAN environments, including VMware integration, fabric switching and zoning.
• Monitor capacity, availability, performance and resilience, proactively identifying and resolving risks.
• Plan and implement storage software and firmware upgrades.
• Install and commission new storage and backup hardware.
• Raise and present change requests while following change, security and configuration processes.
• Maintain technical documentation and contribute to continuous service improvement and knowledge sharing.

About You

Ideally, you will have:

• Experience with NetApp storage in an enterprise environment.
• Knowledge of NetApp hardware and general NAS/SAN principles.
• Understanding of VMware integration with NetApp.
• Strong troubleshooting and incident management skills.
• Experience working to SLAs and established IT service processes.

Benefits

• 26 days’ annual leave plus public holidays and 3 flexible days
• Pension contributions of up to 10%
• Life assurance
• Flexible benefits package
• Employee discounts
• Employee Assistance Programme and virtual GP

Don’t meet every requirement? We still encourage you to apply if you have transferable IT infrastructure or service support experience. Training and development opportunities are available.