IT Service Desk Analyst – NHS

IT Service Desk Analyst - NHS Location: Norwich - Hybrid Working Contract: Initially 3-6 months Day Rate: £110 per day IR35: Inside IR35 Hours: 37.5 hours per week, Monday-Friday Shifts: Between 08:00-18:00 Start: ASAP We are recruiting for an experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. The role will provide first-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries. Key Responsibilities · Provide first-line technical support for hardware, software, application and network incidents. · Log, classify, prioritise and manage incidents and service requests. · Troubleshoot issues remotely and provide first-time fixes wherever possible. · Install and configure desktop software. · Administer user accounts and system access in line with security policies. · Escalate unresolved incidents to appropriate specialist support teams. · Provide clear technical advice and guidance to users with varying levels of IT knowledge. · Maintain accurate service desk records and documentation. Essential Experience · Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. · Working knowledge of Microsoft 365 and Windows 10/11. · Experience handling and troubleshooting IT incidents and service requests. · Strong customer service and telephone support skills. · Good technical problem-solving and analytical skills. · Excellent written and verbal communication skills. · ITIL Service Management knowledge or equivalent experience is advantageous. Important Information · Applicants must be UK residents · No visa sponsorship is available for this role · This role is hybrid, with no fully remote option · Salt contact: Robert Sprigens, [email removed] *Rates depend on experience and client requirements