ICT Technician

Key Duties and Responsibilities

• Provide comprehensive technical support, help, and advice to staff, students, parents, and visitors, encompassing both software assistance and the maintenance of school-owned hardware. Maintain and monitor the appropriate use of any software or hardware.

• Support the wider IT Support team with the development and deployment of desktop hardware, desktop infrastructure, network infrastructure and ancillary equipment.

• Support the wider IT Support team with the delivery of changes to hardware and software, ensuring documentation is updated.

• Respond to support requests in line with procedures, recording detailed diagnostic information and using appropriate knowledge bases/logs to assist with diagnosis and resolution.

• Negotiate with suppliers and external contractors and track external support calls.

• Identify software, hardware and working practices required to fulfil functional specifications as defined by school staff.

• Conduct individual and group training on the use of IT resources.

• Work with the team to make sure service packs and software upgrades are applied to the relevant devices.

• Update the Technical Team Leader with any outstanding issues as required.

• Adhere to school policies regarding Data Protection (GDPR) and Safeguarding, ensuring the security of information and reporting any e-safety concerns.