Duty Manager – Leading Hotel & Leisure Venue

A luxury and innovative multi-faceted hotel and leisure venue is looking to recruit a talented Duty Manager In this versatile role as part of the Front Office Team, you will support across all departments including extensive Food & Beverage outlets as part of this progressive Duty Management role. Rewards & Benefits Salary c£30,000 plus excellent benefits package including: Great training and career opportunities Discounts across other company hotels and restaurants Free surf lessons and equipment hire Team social events throughout the year Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finance. Duties & Responsibilities: Overseeing hotel operations across all departments during your shift. Acting as the main point of contact for guest queries and feedback. Supporting Front of House when required. Ensuring the highest levels of guest service and operational standards at all times Welcoming VIPs, groups and returning guests. Handling complaints and resolving issues confidently. Coordinating guest requests and special occasions. Reviewing feedback and identifying ways to improve the guest experience. Acting as an ambassador for the hotel at all times. Ensuring clear communication of handovers Making valuable contributions to improvements at all times Candidate Requirements Experience in a management role is key for this opportunity, ideally within hospitality although other relevant sectors will be considered.   Other skills and attributes will ideally include: Strong organisation and attention to detail A proactive, hands-on approach Confident guest communication across different situations. Flexibility to work a range of shifts, including weekends A guest-focused mindset and ability to use your initiative A team player that can multitask within the role. TTW Recruitment is acting as an employment agency in relation to this vacancy. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Please note, we take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy on our website for further details TTW Recruitment are committed to Diversity and Inclusivity, for further details on how we ensure this please visit our website.