Head of Guest Services

A fantastic opportunity for a proactive and accomplished manager to join a forward-thinking independent leisure business. As Head of Guest Services this role will be pinnacle in redefining the guest services and accommodation functions to ensure guest expectations are exceeded. Reward and Benefits: Salary up to £45,000 depending on experience, plus an attractive package to be discussed at interview but likely to include the following: Temporary accommodation if needed (max of 6-months)  Pension Gym membership On-site parking Additional holiday with length of service Duties and Responsibilities: This is an exciting role responsible for the entire customer service journey for the guest, right from the initial booking and information provided through to arrival process, any issues throughout the stay, the departure and guest feedback. With a large team, including department managers this is a fast-paced role where the successful candidate will need to be one step ahead of guests requirements and ensure any problems are proactively managed. To proactively manage Guest Services, Reception /Reservations, Housekeeping and Touring departments To ensure all guest ‘touch points’ are managed effectively To lead and develop a team and foster a culture of guest service To manage your departments HR function including training, PDR’s, learning & development Analysing guest feedback and proactively using this information to enhance future guest satisfaction collaborating with other department heads Ensuring pre arrival and arrival/departure processes are seamless, well executed and guest led Proactively managing private owners requests and information Managing all department costs including wages, stock and housekeeping / linen spend Collaborate with the marketing department around special events Working with the in-house Health & Safety officer to ensure compliance within the department Candidate Requirements: We are looking to speak to operators who come from a guest services role, ideally with experience of Holliday Park or comparable scale Leisure Operations. Candidate should be able to demonstrate their ability to deliver performance through highly trained and engaged teams whilst maintaining very high standards. This role presents an opportunity to work with an ambitious independent company within which HODs are expected to be creative, entrepreneurial and proactive in developing the business outside of the constraints of large company branded offers. TTW Recruitment is acting as an employment agency in relation to this vacancy. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Please note, we take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy on our website for further details. TTW Recruitment are committed to Diversity and Inclusivity, for further details on how we ensure this please visit our website.