Admin Support – Manchester

Job summary

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

Job description

Part of Enforcement Group Directorate, our Investigation Team (North) have 2 posts located in Manchester. These roles deliver quality administrative support to technical staff dealing with investigations of civil cases. The roles also include contributing to the organisation and management of the team inboxes.

Responsibilities

The list below is not exhaustive and some of these tasks may not apply specifically to the roles offered:

• complete initial actions on investigations
• create accurate, comprehensive notes to confirm actions undertaken
• undertake ad hoc/urgent tasks to be carried out within timescales set by technical staff. For example, provide admin support on visits, analysis, post linking, preparing exhibit bundles, keeping a record of this work
• provide first level analysis of data, which may include HMRC ledgers and bank statements using Altia software
• ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes
• draft letters based on templates as directed
• follow up responses to outstanding correspondence both by phone and in writing
• support the organisation and coordination of face-to-face events for Enforcement Group and across the Agency, including meetings and video conferences with internal and external stake holders
• review and manage team mailboxes, and deal with queries, referring these where required for a more detailed response
• produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events
• attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner
• undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities. This includes reception duties
• some travel will be expected to support technical staff and occasional work in other locations

Person specification

The essential skills required for this role are:

• good organisational skills, including ability to work well under pressure and deliver to timescale
• good interpersonal and influencing skills
• flexibility and the ability to adapt in a fast-paced environment with frequently changing/conflicting priorities
• the ability to see the wider impact
• being able to build and maintain great working relationships with key stakeholders at all levels of the organisation
• the ability to work collaboratively to achieve shared outcomes
• good written and verbal communication skills
• excellent customer service skills and delivery focus
• good working knowledge of Microsoft Office software packages, including Word, Excel, PowerPoint and Adobe
• the ability to learn to use in house IT systems including the document management system
• the ability to work in a busy and pressured environment, often to tight or conflicting deadlines
• an awareness and interest in insolvency and associated legislation
• a commitment to build continuous improvement practical knowledge as well as a general commitment to Continuous Professional Development

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

Alongside your salary of £26,670, Insolvency Service contributes £7,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:

• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk<