Administrative Assistant

Job summary

Can you stay focused and work hard to get the job done?

Have you enjoyed being part of a team and bringing a positive, enthusiastic attitude to your work each day?

Are you someone who would love to make a difference by supporting customers across the UK?

If so, we’d love to hear from you!

This is an exciting opportunity to provide efficient and effective support that helps deliver the key priorities of the Operations and Customer Services Directorate (OCSD). In this role, you will play an important part in helping the organisation meet Service Level Agreements, Secretary of State requirements and agency targets while delivering a high-quality service to customers. You will work in a people-focused environment that champions recognition, involvement, development and support for all, while working in line with Civil Service values.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

Your responsibilities will include, but aren’t limited to:

1. Work collaboratively to open, assess, deliver, validate, process and input or scan applications, perform general administration and casework activities, escalating issues when required.
2. Offer help and advice to customers, stakeholders and colleagues in a timely and professional manner using various communication channels.
3. Support public safety and enforcement by capturing all data accurately and efficiently minimising any potential risks against criminal activities.
4. Efficiently operate, maintain, and resolve minor hardware or software problems and escalate where appropriate
5. Manage own time effectively and prioritise workloads to meet performance and accuracy targets.
6. Take ownership of personal development plans.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

We are looking for someone who:

• Has strong attention to detail and accuracy, processing applications carefully and capturing data correctly.
• Communicates in a customer-focused way, providing clear and professional support to customers, stakeholders, and colleagues.
• Is well organised and works effectively in a team, managing workloads, meeting targets, and collaborating with others.

No specific experience or qualifications are required as full training will be provided.

Additional Information

Note to current Civil Servants: If your current department do not agree to a loan, you will still be offered an appointment on a fixed-term basis but please be aware that if you are not able to return to your previous post this could result in redundancy from the Civil Service on the conclusion of your appointment. Please contact us if you would like more information.

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

https://www.youtube.com/watch?v=gkR_okX2T1U

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week over 5 days.

This role is not suitable for hybrid working and will require the successful candidate to work solely from their designated workplace (one of the locations cited in the advert) or, when required for business reasons, from other offices/work locations/visiting stakeholders.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

The current operating hours in the business areas are between:

• 6am and 6pm Monday to Friday

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together

Benefits

Alongside your salary of £24,548, Driver and Vehicle Licensing Agency contributes £7,111 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from