AI Outcomes & Automation Consultant

Job summary

Across government, digital and technology transformation is no longer simply an enabling function; it is central to how public bodies deliver better services, protect resilience, support policy outcomes and respond to the growing expectations of citizens, businesses and colleagues. Ofgem has a vital role in the UK’s energy system, protecting consumers and helping to enable a more secure, fair and sustainable energy future. As the organisation continues to evolve, our newly designed Digital, Data and Security Services (DDSS) team will be critical to how Ofgem modernises its services, strengthens its platforms and supports wider government priorities.

Ofgem is on an exciting transformational journey. Within DDSS, we are strengthening the foundations of our both our entire function and all elements of our DDSS estate, building greater internal capability and creating the platforms, services and governance needed to support a modern regulator. In short, this is an opportunity to join Ofgem at a pivotal moment and help shape the next stage of its digital, data, security, and technology maturity.

The Role

As an AI & Automation Outcomes Consultant, you'll work closely with the Lead AI Outcomes Consultant to identify where AI and automation can solve business challenges and deliver measurable value across the organisation.

You'll partner with stakeholders across Ofgem to understand complex problems, translate them into practical AI and automation solutions and support projects from early discovery through to implementation and continuous improvement. Along the way, you'll help build organisational capability by coaching teams and championing the practical use of AI across the business.

Job description

You will be responsible for:

• Working with stakeholders across Ofgem to identify opportunities where AI and automation can deliver measurable business benefits.
• Translating business challenges into technically feasible AI and automation solutions.
• Helping design end-to-end AI solutions that align with Ofgem's product development standards and governance.
• Demonstrating how AI technologies can solve real business problems through proof-of-concepts and early-stage discovery work.
• Building strong relationships with senior stakeholders to co-design solutions that meet user, business and regulatory needs.
• Supporting delivery teams by providing both technical and business insight to overcome delivery challenges.
• Applying knowledge of emerging AI technologies to shape solution design and mentor colleagues.
• Supporting the transition of projects from proof of concept through MVP, scaling and continuous improvement.
• Coaching teams across the organisation on practical approaches to operationalising AI and data products.
• Communicating outcomes, insights and recommendations clearly to technical and non-technical audiences.

Person specification

Essential Criteria

• Proven expertise in designing, developing and embedding AI and data science solutions that enable organisations to achieve their goals (Lead Criteria).
• Proven expertise using a variety of AI and data science tools and techniques (Lead Criteria).
• Demonstrable understanding of ensuring the responsible use of AI technologies.
• Proven experience in collaborating with data engineers, data scientists and multidisciplinary delivery teams.
• Experience of communicating complex concepts to a variety of stakeholders.

Desirable Criteria

• Demonstrable experience of delivering in an agile, iterative manner that delivers value early.
• Demonstrable experience of understanding the role of user research and establishing user needs.

This is an opportunity to play a significant role in Ofgem’s journey, as part of a newly formed and high-performing team that is shaping a critical government organisation at a time when its work has never been more important.

Government or wider public sector experience would be beneficial but is not essential.

If you are interested in applying for this opportunity, please reach out to Bev Evanson or via email at [email removed].

#LI-DNI

Behaviours

We'll assess you against these behaviours during the selection process:

• Developing Self and Others
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; SCS1 holiday entitlement; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus, lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of your application, you will be asked to upload a 2-page copy of your CV and provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. In the event of receiving a large number of applications, an initial sift may take place on just the lead criteria indicated in the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles w