Authorisations Caseworker

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC plays a significant role in tackling economic crime, delivered through its unique function as a tax authority, law enforcement agency and anti-money laundering supervisor. HMRC’s investigation, asset recovery and anti-money laundering powers complement and support the activities of the broader government agenda.

Job description

You’ll work with colleagues across Economic Crime Supervision (EC-S) and HMRC to assess business applications for supervision under the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017. As part of a team, you’ll carry out checks on individuals and businesses, make informed decisions on eligibility, and communicate outcomes. You’ll also calculate penalties where applicable and conduct ‘Fit and Proper’ or ‘Approval’ tests (including criminality checks) on Beneficial Owners, Officers, Managers, and businesses, informing applicants of the results.

The jobholder will undertake a range of duties which will include the following:

• Managing a personal caseload of applications and compliance checks.
• Communicating with customers via email, phone, and letter.
• Making informed decisions based on evidence and regulatory guidance.
• Analysing data and applying judgement in ambiguous situations.
• Applying sanctions where necessary and defending decisions when challenged.
• Collaborating with colleagues across HMRC and contributing to a culture of continuous improvement.

This is a public-facing role, requiring clear and professional communication in English.

There may be a requirement to appear as a witness at Tribunal or Alternative Dispute Proceedings to defend decisions made as part of your role.

Person specification

• will be naturally inquisitive, with a drive to identify risks.
• are confident decision-makers, able to weigh evidence and act with integrity.
• can communicate clearly and professionally, both in writing and verbally.
• enjoy solving problems and contributing to a team environment.
• are committed to learning and development.

Essential Criteria:

We are looking for candidates who will uphold the Civil Service values and standards of behaviour and who:

• Have experience of managing their own caseloads, including planning, organising and progressing casework to meet deadlines.
• An understanding of using Legislation and/or Regulations to inform your work.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

How to Apply

After submission of the first stage of your application, you will be invited to complete a Civil Service Numerical Test and a Civil Service Verbal Test. If you successfully pass the tests, you will be invited to complete the final stage of the application.

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and qualifications.
• A 500-word personal statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.
• A 250-word Behaviour Statement on Making Effective Decisions.

Further details around what this will entail are listed on the application form.

Sift

At sift your CV, Personal Statement, and behaviour statement, will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will also be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find i