Resourcing Planning Analyst

Job summary

Resourcing Planning Analyst

£46,000 per annum

Bedford

Fixed Term Contract (FTC 12 Months)

Hybrid Working

Are you a data-driven planner with a passion for delivering the right resources at the right time? We're looking for a Resourcing Planning Analyst to play a key role in optimising workforce performance, supporting operational success, and driving exceptional customer outcomes. This is an exciting opportunity to combine your analytical expertise, scheduling experience, and stakeholder management skills to make a real impact in a fast-paced contact centre environment.

Why This Role Matters

As a Resourcing Planning Analyst, you'll be at the heart of our workforce planning function, ensuring we have the right people, with the right skills, in the right place at the right time. You'll create and maintain effective schedules, analyse workforce performance, and provide valuable insights that support operational decision-making and service delivery.

Working closely with managers, operational teams, training, and quality functions, you'll help balance customer demand with business objectives, identify opportunities for continuous improvement, and contribute to a high-performing, customer-focused operation. If you're highly organised, analytically minded, and thrive on turning data into actionable solutions, we'd love to hear from you.

Job description

What You’ll Be Doing

The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for:

• Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets.
• Coordinate with the Workforce Planning Manager, POM’s, and CDMS to align staffing with strategic goals.
• Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations.
• Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels.
• Identify opportunities to enhance workforce management tools, processes, and methodologies.
• Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics.

Person specification

What You’ll Bring

To be successful in this role, you’ll need:

• Previous experience in a similar role, ideally within a contact centre or customer services environment.
• Proficiency in workforce management tools and Excel-based rotas.
• Professional and flexible approach with a “can do” attitude.
• Highly self-motivated and performance-oriented with the ability to prioritise.
• Methodical, with excellent attention to detail.
• Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI.

Benefits

• About Us
  
  

  MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

  Our values guide how we work together:

  • Caring – for colleagues and the communities we support
  • Connecting – building supportive, positive relationships
  • Transforming – creating impact that truly matters

  We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

  What We Offer

  • 30 days’ annual leave plus bank holidays
  • Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
  • Season ticket loan
  • Cycle to work scheme (up to £3,000)
  • Subsidised eye tests & flu jabs
  • Life assurance
  • EAP Assist & Life
  • Enhanced family and sick pay
  • 2 paid volunteering days
  • Recognition scheme
  • Retail discounts portal

  Flexible Working

  We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

  Career Development
  We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

  Important Information About Applying

  • Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
  • MaPS is unable to offer visa sponsorship.

  Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

  If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email removed]. If unresolved, you may then contact the Civil Service Commission.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment Process

We keep things simple, fair, and transparent:

Step 1: CV Submission

Applications open: 10th August 2026 I Closing date: 24th August 2026

• Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification.

Step 2: Telephone Interview

Taking place between: 11th May 2026 – 25th May 2026

• Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.

Step 3: Final Stage Interview

Scheduled for: 03rd – 04th September 2026
(Dates subject to change)

Shortlisted candidates will be invited to attend a final interview via Microsoft Teams.

Interviews will last 1 hour and will be conducted by a panel of three.

The session will include a range of competency‑based questions to assess your skills, behaviours, and alignment with the role.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS00127

Close Date: 24/08/2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete