Application Manager

Job summary

About the VMD

The VMD is the regulatory and policy lead responsible for issues concerning the authorisation, use, and manufacture of veterinary medicines in the UK.

Our aim is to protect public health, animal health, and the environment, and promote animal welfare by assuring the safety, quality and effectiveness of veterinary medicines.

Find out more at: About us - Veterinary Medicines Directorate - GOV.UK

About the Job

You will be part of the Application Management Team within the Regulatory Affairs Section. You will be responsible for the overall management and co-ordination of various application procedures that are subject to published standards (targets). As the primary contact for providing procedural advice to stakeholders, both internal and external, you will be required to have (or to obtain) an in-depth knowledge of application guidelines, procedures, and processes, including the underlying legislation that underpins it all.

This is a busy role that requires you to problem solve, prioritise, and think on your feet. You will need to organise yourself and the work of your team to ensure continued delivery of business priorities.

Job description

Main duties and responsibilities of the role are:

• Management of a team of EOs and AOs responsible for processing application procedures to tight deadlines.

• Independent troubleshooting of issues and quick decision making to ensure the smooth progression of application procedures.

• Leading projects to co-ordinate process changes/review.

• Developing and delivering training to colleagues/stakeholders to raise awareness.

• Validation of applications, which require data analysis and the review of complex regulatory requirements.

• Dealing with complex email queries from internal and external stakeholders, in accordance with VMD Customer Service Standards.

• Generation of reports and analysis of data from bespoke IT systems and providing technical/expert advice to support senior managers with policy development work.

• Complying with ISO 9001 (quality management) and ISO 27001 (information security) standards and GDPR and record management requirements

Person specification

We require someone that has experience:

• In staff management and motivation of others.
• Of working under pressure within a target driven environment or can demonstrate the ability to develop this understanding quickly.
• Of communicating change or raising awareness of a particular issues with internal and external stakeholders.
• Of working cooperatively as part of a team.

We require someone that:

• Is proactive at trouble shooting issues.
• Pays attention to detail.
• Has sound analytical skills and good judgement to inform their decisions.
• Is proficient in the use of Microsoft Office packages, particularly Word, Excel, PowerPoint and Outlook and has the ability to learn in-house packages quickly.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £38,795, Veterinary Medicines Directorate contributes £11,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension is one of the best workplace pension schemes in the UK public sector, with an average employer contribution of 28.97%
• Free onsite parking
• Free eyesight test
• Onsite gym
• Access to a prayer room

Awork-life balance is key for us all. We offer flexible working as well as health, well-being and discount schemes. The annual leave package starts at 25 days per year and increases to 30 days over five years. We offer generous maternity, paternity, shared, and adoption leave.

This gives you a flavour of what’s available, but there is so much more we could mention – see Civil Service Employee Benefits , Civil Service Careers for further information.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Further information about success profiles with guidance on how to complete your application form is available here - About the application process , Civil Service Careers

Application Process

As part of the application process, you will be assessed on your experience and will be asked to complete:

• A CV. This should include your job history, qualifications, skills and experience.
• A 750-word personal statement: Referring to the Job Description and Person specification sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples.

Further details around what this will entail are listed on the application form. Success Profiles: Experience - GOV.UK

• You will also be asked to give examples of behaviours, which is one element of success profiles - Behaviours , Civil Service Careers When giving examples of behaviours, please use the Situation, Task, Action, Result (STAR) format – see A brief guide to competencies - GOV.UK

For further guidance and information on how to complete your application CV application, Personal Statement, and Behaviours, you are encouraged to visit the Civil Service Careers website About the application process , Ci