IT Technical Support Analyst

The Role

An exciting opportunity for you to work within the Councils IT Department providing 2nd line IT Helpdesk support to the council’s user base and elected members.

You will be key in supporting the Helpdesk Team Leader, Senior Technical / Development & Cyber Security Officer & IT Technical Operations Manager delivering technical assistance to all customers across the council along with supporting IT project delivery on new and exciting challenges.

The Experience you will bring

We are looking for someone with knowledge & experience in supporting hardware and software along with experience within a network environment. You must have the ability to troubleshoot and diagnose problems with a keenness to learn new skills.

You will need good customer service skills, be able to work as part of a close team, with an attention to detail and able to prioritise a complex workload in a busy environment

Please note, this role is office-based with the expectation of working in our Letchworth offices 5 days per week.

Please note, the successful applicant for the above post will require a Basic background check with the Disclosure and Barring Service.

About Us

North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.

Why work with us?

We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.

Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.

We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation | North Herts Council

If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on [phone removed] or Salman Rafique on [phone removed]

Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.

Working pattern: This job is open to flexible working patterns and working hours

Face to face interviews will be held on 17th and 18th September 2026

Please note that we are currently unable to provide sponsorship for employment in the UK.

We recommend downloading the job profile document as this will not be available once the vacancy closes.