Claims Specialist - Insurance

Claims Specialist - Insurance


Central Bristol | Hybrid Working (3 days office, 2 days home)

£26,000 + Bonus up to 20% + Excellent Benefits

Full Time | 35 Hours per Week | Monday to Friday


Join a Leading Insurance Team

Are you an experienced Claims Handler, Claims Assessor, or Insurance Professional looking for your next challenge?

We're recruiting for a Claims Specialist to join a successful and well-established insurance business in Bristol. Working within a supportive team environment, you'll manage claims from start to finish, ensuring customers receive a fair, efficient, and professional service throughout their journey.

This is an excellent opportunity for someone with insurance claims experience who enjoys problem-solving, decision-making, and delivering outstanding customer outcomes.

The Role

As a Claims Specialist, you'll be responsible for managing a varied caseload of insurance claims from initial notification through to final settlement.

Key responsibilities include:

• Managing claims throughout the full lifecycle
  
  
• Reviewing information and assessing claims against policy terms and guidelines
  
  
• Making fair and accurate decisions while maintaining regulatory compliance
  
  
• Keeping customers informed throughout the claims process
  
  
• Liaising with third parties and relevant professionals when required
  
  
• Investigating and resolving customer queries and complaints
  
  
• Maintaining accurate case records and documentation
  
  
• Ensuring compliance with FCA regulations and data protection requirements
  
  

About You

We're interested in hearing from candidates with:

• Previous experience in a Claims Handler, Claims Assessor, Claims Specialist or similar insurance claims role
  
  
• A strong understanding of insurance claims processes and procedures
  
  
• Excellent attention to detail and analytical skills
  
  
• Strong written and verbal communication skills
  
  
• The ability to manage competing priorities effectively
  
  
• A positive, customer-focused approach
  
  
• Confidence making decisions and working independently
  
  

What's in It for You?

• Hybrid working (3 days office / 2 days home)
• Up to 20% discretionary bonus
• 25 days holiday plus Bank Holidays
• Additional birthday leave
• Contributory pension scheme (up to 12%)
• Private medical insurance after probation
• Retail, fitness and lifestyle discounts
• Regular social events and team activities
• Modern Bristol office with excellent transport links

Please click on apply or call Lucy at the Pertemps Bristol branch.