Experienced Automotive Service Advisor – MOT & Service Centre

Pertemps Daventry are currently recruiting for an experienced Automotive Service Advisor to join a busy MOT and Service Centre based in Daventry.

If you have previous experience in the automotive industry, particularly within an MOT centre, garage, service centre or automotive workshop, we’d love to hear from you.

This is a key front-of-house position where you will be responsible for managing customer bookings, supporting technicians, organising the workshop diary and ensuring jobs progress efficiently from booking through to completion.

Key Responsibilities

• Booking vehicles in for MOTs, servicing, diagnostics and repairs
  
  
• Managing the workshop diary and customer bookings
  
  
• Allocating work to technicians and managing workloads
  
  
• Providing technicians with accurate job information and required parts
  
  
• Liaising with customers and providing progress updates
  
  
• Preparing estimates and obtaining customer authorisation for additional work
  
  
• Ordering and managing vehicle parts
  
  
• Preparing invoices and taking customer payments
  
  
• Liaising with suppliers and parts departments
  
  
• Handling telephone and email enquiries
  
  
• Maintaining accurate customer and vehicle records
  
  
• Ensuring jobs progress efficiently through the workshop
  
  
• Supporting the overall day-to-day running of the service centre
  
  

You will ideally have:

• Previous experience as a Service Advisor, Service Receptionist, Workshop Administrator or similar
  
  
• A good understanding of MOTs, servicing and general vehicle repairs
  
  
• Knowledge of vehicle parts and parts ordering
  
  
• Experience with invoicing and administration
  
  
• Excellent customer service and communication skills
  
  
• Strong organisational and time-management skills
  
  
• Good computer skills
  
  
• The ability to prioritise a busy workload
  
  
• Confidence dealing with customers, technicians and suppliers
  
  
• A proactive, organised and dependable approach
  
  

What’s on Offer?

• £28,000 – £32,000 per annum, depending on experience
  
  
• Full-time, permanent position
  
  
• Immediate start available
  
  
• Established and busy MOT & Service Centre
  
  
• Varied and responsible role
  
  
• Genuine opportunity to become an important part of the day-to-day operation
  
  

For futher information please contact Niki @ Pertemps Daventry on [phone removed]