Chief Customer Officer – SaaS | US | $260-390k+

Chief Customer Officer – SaaS | United States

Salary: $260,000–$390,000+
Location: United States
Sector: Insurtech | Enterprise SaaS | Customer Success & Delivery Leadership

Selective Search is retained by our client, an established enterprise SaaS business serving the insurance sector. They are seeking a Chief Customer Officer to own the end-to-end customer journey — implementation, adoption, retention and expansion — across a large, global enterprise client base.

What You’ll Be Doing

• Own global customer strategy across onboarding, delivery, customer success and support
• Lead and scale customer-facing teams across multiple regions
• Drive retention, expansion and net revenue retention across a complex enterprise client base
• Partner with product and engineering to ensure the platform’s roadmap reflects customer needs
• Report to the CEO and sit on the executive leadership team

What We’re Looking For

• Senior customer leadership experience (CCO / VP Customer Success level) within enterprise SaaS, ideally Insurtech or complex regulated software
• Track record managing large, complex enterprise accounts and multi-year implementations
• Experience building and scaling global customer organizations
• Strong executive presence and comfort operating at board level

The Package

$260,000–$390,000+ | Full US benefits

Apply: [email removed] | [phone removed]