FinCrime Operations Quality Senior Lead

At Wise, we are looking for a Senior Quality Lead for FinCrime to lead, develop, and inspire a high-performing team of Quality Team Leads and Specialists. In this pivotal role, you will bridge operational quality and senior leadership - translating high-level regulatory strategy into actionable, impact-driven processes. You will own the Quality strategy across the FinCrime domain, ensuring our operations remain fully compliant with global AML/CFT regulations while maintaining the fast, effortless service our customers expect. What You’ll Do 1. Leadership & People Development Drive Team Excellence: Lead, mentor, and empower a team of Quality Leads and Specialists, modeling success behaviors and living Wise values. Cultivate Talent: Conduct career check-ins, foster growth opportunities, and build clear paths for professional development. Foster Culture: Promote a culture of continuous learning, psychological safety, delegation, and knowledge sharing. 2. Operational Management & Data Literacy Execute Strategy: Turn overarching quality objectives into phased implementation plans that optimize processes without disrupting operations. Hit Targets: Drive team performance to meet and exceed KPIs/SLAs, contributing directly to the quarterly Quality KPI tree. Capacity Planning: Forecast demand and allocate resources effectively within the FinCrime quality squad. Data-Driven Insights: Partner with analytics teams to build performance dashboards, analyze complex risk/quality trends, and guide strategic decision-making. 3. FinCrime Expertise & Quality Assurance Domain Ownership: Act as the subject matter expert on FinCrime operations (AML, Fraud, Sanctions, Reporting) and Quality Assurance frameworks. Continuous Improvement: Lead root-cause analyses on quality gaps and feed insights back into processes to reduce organizational risk. Risk-Based QA: Embed a rigorous, risk-based approach across all FinCrime tools, processes, and workflows. Governance & Audit: Serve as the point of contact during internal audits, manage escalations, and provide regular updates to senior executive leadership. 4. Stakeholder & Project Management End-to-End Delivery: Drive complex quality initiatives from inception to delivery—managing blockers, timelines, and documentation. Strategic Alignment: Align FinCrime quality goals with broader company-wide OKRs. Cross-Functional Partnership: Collaborate closely with FinCrime Product Managers and Operational Heads to balance regulatory compliance with exceptional customer outcomes. Must-Have Qualifications FinCrime & Quality Operations Leadership: 3+ years of experience managing small-to-medium-sized operational teams specifically in Financial Crime (FinCrime) and Quality Assurance functions. Regulatory Expertise: Advanced, up-to-date working knowledge of global AML/CFT regulatory frameworks, compliance standards, and emerging financial crime trends. Communication & Cross-Cultural Collaboration: Exceptional written and verbal English skills, with a demonstrated ability to draft comprehensive reports and collaborate across global teams, cultures, and time zones. Problem Solving & Solution Design: Strong analytical mindset with a track record of diagnosing recurring quality gaps and implementing actionable, scalable solutions. Operational Agility: Thrives in fast-paced, high-pressure environments; adept at prioritizing effectively and adapting quickly to shifting regulatory and operational needs. Ownership & Professionalism: Proactive, punctual, and self-directed, with a high degree of accountability and personal responsibility. Right to Work in Estonia - We don't offer visa or relocation support for this role. Nice-to-Have Qualifications Educational Background: Bachelor’s degree in Finance, Business Administration, Law, or a related discipline. Professional Certifications: Industry-recognized credentials such as CAMS , ICA , or equivalent specialized certifications focusing on AML, Fraud, EDD, Sanctions, or Risk Management. Data & BI Proficiency: Hands-on experience working with Business Intelligence and analytics tools (e.g., Looker, Superset, Redash, MicroStrategy/Microtab). Why Join Us? High Impact: Directly shape how Wise combats financial crime at scale while protecting millions of customers worldwide. Growth & Ownership: Work in an autonomous environment that rewards innovation, accountability, and continuous improvement. Collaborative Culture: Join a supportive, fast-paced team dedicated to transparency and operational excellence. How to Apply If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you! Please submit your resume in English. We will start interviewing for this position from day 1 so we would recommend applying rather sooner than later - otherwise, someone else might grab your dream job 💚 Our Hiring Process Application Review:  We evaluate your experience and skills.  Quick Chat with a Recruiter:  A brief call to…