Band 3 Appointments Officer

Join Our Team - Patient Services Coordinator Roles - Ulster Hospital , Dundonald

Make a difference by supporting the delivery of efficient and effective patient care through vital administrative and clerical support.

Salary - £12.31 per hour and paid on a weekly basis

Key Responsibilities:

• Accurately input and extract patient information across electronic systems such as Epic, PAS, and Patient Centre to support seamless service delivery.
• Manage patient appointment and admission scheduling, prioritising clinical urgency and chronological order.
• Maintain compliance with the Integrated Elective Access Protocols (IEAP) and organisational performance targets.
• Scan and upload essential documents to electronic records to ensure up-to-date patient information.
• Produce reports and manage word processing tasks to support clinical and administrative teams.
• Assist Team Leads with patient information audits to uphold data accuracy.
• Actively monitor and action work queues to maintain the integrity of patient data within Epic.
• Support the training and induction of new staff to promote consistent team performance.
• Maintain organized electronic and manual filing systems.
• Provide cover for reception duties as required, managing enquiries and guiding patients in line with policies.
• Prioritise workload effectively, manage diaries, coordinate appointments, and process mail and emails efficiently.

Why Work With Us?

Become part of a dedicated NHS team, contributing directly to high-quality patient care and service excellence

We offer a supportive environment where your skills will grow and your efforts are valued.

Apply today to help us deliver outstanding patient experiences every day. Please send cv or hit the Apply button!

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Brook Street NMR is acting as an Employment Business in relation to this vacancy.