Information Point Officer

Internal Opportunity – Information Point Officer

Biffa Employees Only

Location: Shoreham
Working Days: Wednesday to Sunday
Working Hours:

• Summer: 08:45 – 18:15 (30-minute unpaid break)
• Winter: 08:45 – 16:15 (30-minute unpaid break)
  Pay Rate: £12.93 per hour

We’re pleased to offer an exciting internal opportunity for existing Biffa employees to join our team as an Information Point Officer in Shoreham.

In this customer-facing role, you’ll play an important part in keeping our recycling centre running smoothly while helping members of the public make greener choices. From advising visitors and managing bookings to ensuring waste is correctly segregated, you’ll be a key part of delivering a safe, efficient and welcoming site.

What you’ll be doing

• Be the first point of contact for visitors, providing a friendly and professional service.
• Help members of the public sort and recycle their waste correctly.
• Monitor and redirect commercial and non-compliant waste.
• Operate booking systems for designated sites.
• Maintain a clean, safe and well-organised site.
• Promote recycling and ensure waste is segregated wherever possible.
• Deal confidently and professionally with customer queries and challenging situations.
• Support the smooth and efficient day-to-day running of the site.

What we’re looking for

• Excellent customer service skills and a friendly, approachable attitude.
• The ability to work independently as well as part of a team.
• Strong communication and problem-solving skills.
• A proactive approach to maintaining records and site standards.
• The confidence to deal with members of the public and challenging situations professionally.
• A positive attitude towards recycling, sustainability and supporting our customers.

Why apply?

This is a great opportunity to develop your skills and experience within Biffa, take on a customer-facing role and make a real difference in helping our communities recycle more and waste less.

You'll be working in a dynamic outdoor environment and will have the opportunity to build on your existing Biffa experience.

This vacancy is open to Biffa employees only.

If you’re interested in taking the next step, please speak to your line manager and apply through the internal recruitment process.