Customer Quality Engineer

Our client, a distinguished entity in the aerospace sector, is currently seeking a dedicated Customer Quality Engineer to join their team on a permanent basis. This role is fundamental in ensuring that all products and services delivered to customers meet aviation regulatory requirements, customer specifications, and internal quality standards.

Key Responsibilities:

• Act as the primary point of contact for customers on all quality matters.
• Investigate and resolve customer non-conformances, implementing corrective and preventive actions (CAPA) where required.
• Support internal teams to address quality issues, ensuring timely and effective resolution.
• Maintain compliance with AS9100 / AS9120 standards and customer-specific requirements.
• Drive continuous improvement initiatives in processes and products to enhance customer satisfaction.
• Provide technical support and advice to customers regarding quality issues and product compliance.
• Participate in internal and external audits as required.
• Produce and maintain accurate quality records, reports, and documentation to support compliance and traceability.

Job Requirements:

• Proven experience in quality engineering, ideally in a customer-facing role.
• Knowledge of AS9100, AS9120, or other relevant quality standards (essential).
• Experience with Non Conformance, corrective actions, and continuous improvement.
• Excellent communication and stakeholder management skills, capable of working with internal teams and customers.
• Proactive, solutions-focused, and able to work independently while supporting cross-functional initiatives.
• Working knowledge of aerospace customer requirements.
• Ability to read and understand technical data including drawings and specifications.
• Must be computer literate and familiar with Microsoft Outlook, Word, and MS Office.

Personal Characteristics:

• Strong written and spoken communication skills together with a positive attitude, demonstrated in all correspondence (telephone, face-to-face, and email).
• Organisation, time management, prioritising and the ability to handle a complex, varied workload.
• Analytical and problem-solving skills.
• Strong commercial awareness and customer service ethics.

If you are an experienced Customer Quality Engineer ready to make a significant impact within the aerospace industry, we would love to hear from you. Apply now to join our client's dedicated and innovative team.