IT Support Analyst

We're looking for a highly capable VIP IT Support Analyst to deliver a premium, "white-glove" IT experience to senior stakeholders and business leaders. This is a hands-on, highly visible role, combining Service Desk, onsite and field support across Warrington and nearby locations.

What You'll Do

• Provide high-touch IT support to VIP and executive users
• Own and resolve incidents end-to-end across L1-L3 support
• Deliver onsite support for devices, M365, collaboration tools, AV and meeting rooms
• Support business-critical meetings, events and senior stakeholder needs
• Manage tickets via ServiceNow, ensuring clear communication and SLA adherence
• Collaborate with wider IT teams and partners to resolve complex issues
• Contribute to service improvement, knowledge sharing and user guidance

What You'll Bring

• Proven experience in VIP / End User / Service Desk support
• Strong troubleshooting across Windows, Microsoft 365 and enterprise tools
• Experience with ServiceNow (or similar ITSM tools) and ITIL practices
• Knowledge of Teams, AV, meeting room and collaboration technologies
• Excellent communication skills and confidence working with senior stakeholders
• Exposure to Intune, SCCM, Active Directory, Azure and networking basics
• A proactive, calm and professional approach in fast-paced environments

Key Details

• Location: Warrington (onsite, 5 days per week)
• Travel: Required to customer sites
• On-call: May be required
• Eligibility: Must hold a British passport (SC clearance eligible)
• Commute: Ideally within 30-45 minutes of Warrington