Customer Order Management Representative - Level I

Customer Order Management Administrator

Position: Customer Order Management Administrator

Location: Peterborough (Hybrid: 3 days onsite, 2 days remote per week)

Contract Duration: 6 Months

Start Date: August / September 2026

Pay Rate: £13.49 / hour (PAYE)

Role Overview

We are seeking 2 detail-oriented Customer Order Management Administrators to join our team on a temporary 6-month basis. In this role, you will provide vital non-customer-facing administrative support across all stages of the order lifecycle-ensuring orders are processed accurately, systems remain updated, and shipping documentation is properly compiled.

Key Responsibilities

• Order Processing: Accurately enter and process incoming customer orders into the order management system within target deadlines.

• Parts Allocation: Manually allocate parts to customer orders as required.

• Documentation: Compile and distribute export and shipping documentation to keep orders moving smoothly.

• Data Maintenance & Cleansing: Maintain accurate data within the order system (e.g., updating pricing, customer details, drop ships, aging orders, and holds).

• Reporting & Setup: Prepare and distribute standard internal reports and assist with administrative tasks like new customer setup and credit/debit logs.

• Process Support: Follow standard operational procedures and highlight opportunities for process improvements.

Performance Targets

• Maintain an order entry accuracy rate of 98%.

• Process a target of 24 orders / 90 lines per day.

• Process 85% of internal service requests within 4 hours.

Requirements & Skills

• Experience in order management, supply chain administration, or strong transferable data-entry/admin skills.

• Proficient with computers and MS Office applications.

• Comfortable handling repetitive tasks with speed, focus, and precision.

• Strong organizational skills with keen attention to detail.

• Able to work onsite in Peterborough 3 days per week (with remaining days remote), plus occasional attendance for workshops or team audits as needed.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.