Lettings Team Leader

Derby, Derbyshire Karter Thomas Ltd Lettings Team Leader Location: East Midlands | Hybrid working Salary: Competitive We are working with a well-established housing organisation to recruit an experienced Lettings Team Leader to lead a busy lettings function and drive high standards of customer service and operational performance. This is a great opportunity for an experienced housing professional who enjoys leading people, improving processes and delivering results. YOU MUST HAVE SOCIAL HOUSING EXPERIENCE The Role You will lead a team of Lettings Officers and Administrators, overseeing the effective allocation and re-letting of properties while ensuring compliance with relevant policies and procedures. Key responsibilities will include: * Leading, coaching and developing the lettings team. * Managing tenancy terminations and allocations through to successful re-let. * Working with internal teams to reduce void periods and rent loss. * Building strong relationships with Local Authority and external partners. * Monitoring KPIs, performance and quality standards. * Managing complex and high-risk allocations, including safeguarding considerations. * Supporting complaints, reviews and transfer processes. * Identifying opportunities to improve processes, performance and customer outcomes. * Producing and analysing lettings and void performance data. * Promoting a positive, accountable and high-performing team culture. About You You'll have proven experience within housing lettings or allocations, together with experience of leading, coaching or supervising a team. We're looking for someone who is: * Customer-focused and commercially aware. * Confident managing performance and using data to drive improvement. * A strong communicator and relationship builder. * Comfortable making decisions around complex cases and risk. * Passionate about developing people and improving services. * Organised, proactive and able to work effectively across multiple teams. The Opportunity This is a hybrid role, with an expectation of working from the office around 2–3 days per week, alongside home working, meetings and site visits as required. If you're an experienced lettings professional ready to take the next step in your career and lead a team within a forward-thinking housing organisation, we'd love to hear from you. Apply now for a confidential conversation about the role