Planner – Loughton

Location: Loughton, Essex
Pay Rate: £17 per hour
Contract: Temporary, until January

We’re currently recruiting for a Repairs Planner to join a busy property and infrastructure environment based in Loughton, on a temporary contract through to January.

This is an excellent opportunity for an experienced Repairs Planner, Scheduler or Coordinator who is confident managing a high volume of repair requests and ensuring jobs are scheduled efficiently and completed within required timescales.

The Role

As a Repairs Planner, you’ll be responsible for coordinating day-to-day repairs and maintenance activities, ensuring jobs are correctly allocated and scheduled while keeping customers and operational teams informed.

Your responsibilities will include:

• Scheduling and coordinating repair and maintenance appointments.
• Allocating jobs to engineers, operatives and contractors based on availability, location and skill set.
• Managing a high volume of reactive repairs and ensuring jobs are prioritised appropriately.
• Liaising with operatives throughout the day to monitor progress and manage changes to schedules.
• Contacting customers to arrange and confirm appointments where required.
• Responding to changes, cancellations and urgent repair requests.
• Monitoring outstanding jobs and ensuring repairs are progressed within agreed timescales.
• Updating internal systems with accurate job and appointment information.
• Liaising with tenants, customers, contractors and internal teams.
• Escalating delays, access issues or other problems that may affect service delivery.
• Providing general administrative and coordination support to the repairs team.

About You

We’re looking for someone who is organised, calm under pressure and confident managing a busy workload.

The ideal candidate will have:

• Previous experience in a Repairs Planner, Repairs Scheduler, Maintenance Coordinator or similar role.
• Experience within housing, property maintenance, facilities management, construction or infrastructure would be advantageous.
• Excellent organisational and time-management skills.
• Strong communication and customer service skills.
• The ability to prioritise urgent and routine repairs effectively.
• Good IT skills and experience using scheduling or job management systems.
• Strong attention to detail and accurate record keeping.
• The ability to work effectively in a fast-paced environment and manage changing priorities.

What’s on Offer?

• £17 per hour
• Temporary contract until January
• Based in Loughton
• Opportunity to work within a busy repairs and maintenance environment.
• Immediate opportunity to utilise and develop your scheduling and coordination experience.