Helpdesk Coordinator

Tadworth, Surrey Optima Recruitment Helpdesk Coordinator Up to £34,000 | Permanent A fantastic opportunity has arisen for an organised, confident and personable Helpdesk Coordinator to join a leading company based in Tadworth. We’re looking for someone who enjoys keeping things running smoothly, providing excellent customer service and coordinating engineers effectively. You’ll be a key point of contact for customers and clients while managing the day-to-day administration that keeps the helpdesk operating efficiently. If you’re someone who can communicate confidently at all levels, enjoys being part of a busy team and appreciates a bit of office banter along the way, this could be the role for you! The Role As Helpdesk Coordinator, your responsibilities will include: * Coordinating and managing engineers’ daily schedules, covering both reactive and preventative maintenance * Acting as the first point of contact for customers and clients, handling telephone calls, emails and general queries * Managing engineers’ diaries and allocating jobs efficiently * Completing general administration, including reviewing reports, filing and ordering parts through the internal system * Uploading and allocating documents to online systems, ensuring records are accurate and kept up to date * Preparing paperwork and documentation for site audits * Assisting with expense forms and managing holiday and sickness records * Coordinating vehicle issues and arranging servicing and maintenance bookings * Liaising with engineers, customers and internal teams to ensure jobs are completed efficiently * Providing general support to the wider team as required About You We’re looking for someone who is: * Ideally experienced in a helpdesk, scheduling, coordination or similar administrative role — although this isn’t essential * Confident, polite and professional, with excellent communication skills * Organised and able to manage multiple tasks and changing priorities * IT literate and comfortable using computer-based systems * Customer-focused with a friendly and approachable manner * A team player with a positive attitude and a good sense of humour * Educated to GCSE level, with grades C or above * A driver with a full driving licence The Opportunity This is a varied Helpdesk Coordinator role within a friendly and busy team, where no two days are the same. If you’re organised, enjoy working with people and are looking for a role where you can make a real difference to the smooth running of a busy helpdesk, we’d love to hear from you