Operations Support Co-Ordinator

Job summary

As Operations Support Co-ordinator, you will play a key role in supporting the effective management, performance and continuous improvement of the PADS (Planning, Appeals and Decisions Service) contract. Working with colleagues across the Planning Inspectorate and external stakeholders, you will help ensure processes, systems and resources are managed efficiently, contributing to the delivery of high quality services and organisational objectives.

This is an excellent opportunity for someone who enjoys building strong working relationships, improving ways of working and coordinating a wide range of activities in a fast paced environment. As Operations Support Co-ordinator, you will have the opportunity to influence service delivery, support business change and make a tangible impact on the successful operation of a nationally important service.

The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.

We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers

Be part of the Operational Delivery Profession (ODP)

This role is part of the Operational Delivery Profession – the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

To learn more about the Operational Delivery Profession, visitODP Civil Service Careers Page

Job description

You will support the effective management and delivery of the PADS contract by coordinating key administrative, financial and operational activities. This will include maintaining systems and processes, supporting resource allocation, managing quality assurance activities, processing invoices and producing performance and utilisation data. You will work closely with colleagues across the organisation to resolve queries, support business change and ensure contract management activities are delivered accurately and efficiently.

You will play an important role in building positive relationships with internal and external stakeholders, providing advice and support to colleagues, and contributing to continuous improvement across the service. You will be responsible for maintaining accurate records, supporting budget and performance monitoring, and ensuring data and information are managed in line with organisational policies and procedures while contributing to the successful delivery of team and organisational objectives.

This role is known internally as PADS Contract Management Co-Ordinator.

Salary

New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is being advertised at EO Grade which has a salary of £30,735.

Working hours:

Standard working week is 37 hours, part time at 30 hours or above. Flexible working hours policy available.

Office Attendance

This role is contractually based at our office in Bristol, 10-minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview. Excitingly, we're relocating to a brand-new office in December, while maintaining excellent transport links with Bristol Temple Meads station just a 10 minute walk away.

Person specification

We will assess your application against the Essential Criteria listed:

Essential Criteria

• Experience of working with internal and external stakeholders to meet contractual requirements and support changes.
• Proven capability to organise, prioritise and coordinate individual and team workloads, balancing competing priorities and adapting to changing business needs.
• Effective communication skills, with experience of communicating clearly and concisely with colleagues and external stakeholders at all levels.
• Proficient in Excel, with the numerical aptitude and understanding of financial processes, ie invoice processing and a strong attention to detail.

For guidance on how to structure your application please visit: About the application process , Civil Service Careers

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing

Benefits

Alongside your salary of £30,735, Planning Inspectorate contributes £8,903 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
• A working culture which encourages inclusion and diversity.
• 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
• Generous family friendly policies.
• Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more informat