Assistant Officer - Investigation Services

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

Fraud Investigation Service (FIS) is responsible for HMRC’s Civil and Criminal investigations and our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services Core brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

For more information about our Directorates, Lines of Business and some of our roles, please visit the FIS Careers pages [HMRC – Fraud Investigation Service , Civil Service Careers].

Job description

Assistant Investigation Hub Officers will be responsible for delivering Core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.
They will provide excellent service to a range of customers, supporting investigations through activities such as:

• Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.
• Procurement of essential items and management of associated budgets.
• Developing professional stakeholder relationships with investigators to support planning and delivery.
• Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs.

Person specification

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by;

• Performing tasks suitable to the Assistant Officer grade in line with the guidance provided and referred to above.
• Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPI’s.
• Identifying, through conversations and outcomes of quality assurance processes, any development needs and ensure these are communicated to your line manager.
• Developing a professional relationship with local investigators and case teams.
• Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
• Vehicle Fleet maintenance – ensuring the Fleet is ready for use by conducting vehicle checks, taking cars to MOT’s.
• Be able to work at other locations should the business need arise.

Essential Criteria:

• Full driving licence and a willingness to drive on official business weekly.
• Strong interpersonal skills, with the ability to communicate clearly both written & verbally.
• An ability to pay particular attention to detail, to support and assure the work of others.
• Strong organisational skills.
• Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.
• Ability to work independently & as part of a team.
• GCSE maths and English A-C.

Desirable Criteria:

• Customer service experience.

Training

Training can be anywhere in the country and not in Belfast.

Additional Security Information

Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below.

Licences

A full UK Driving Licence
We recognise that some people cannot drive due to a disability or underlying health condition and may not be able to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.

Qualifications

GCSE maths and English A-C

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £28,016, HM Revenue and Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in