Casework Admin Manager

Job summary

CPS Thames & Chiltern are delighted to advertise a Casework Admin Manager position.

As a Casework Admin Manager for Thames and Chiltern, you need to be self-motivated and organised to manage the daily workflow on the Operational Team. You work collaboratively with other managers to ensure that tasks are completed as per our Standard Operating Procedures to meet the high-quality casework standards. You also contribute to the delivery of maintaining professional relationships with internal and external stakeholders and have line management responsibilities of Casework Assistants.

Regular office attendance is a fundamental aspect of this role, as it enables you to offer direct, on-site support to your team. Therefore, is an expectation as part of the role.

The work is varied and fast paced, offering the opportunity to work across multiple work streams.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 18 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.

You must complete and pass your Civil Service tests by 27 August 2026 to be able to complete an application for this role.

As part of this role, you are expected to undertake direct line management responsibilities.

Job description

Your roles and responsibilities:

• Line Manage Casework Assistants
• Allocate administrative duties to the team taking into account the priority of work and the deployment or availability of resources.
• Monitor compliance with systems and processes to ensure that casework and administrative functions are delivered efficiently and effectively by Casework Assistants
• Ensure Performance and Development Review appraisals and Probation reports for Casework Assistants are completed within designated timeframes, in accordance with the Personnel Management Manual.
• Quality Assurance monitoring for the Case Management System (CMS), dealing promptly with any issues arising from these reviews and ensuring cases progress through to finalisation.
• Ensure the effective management of the Unit’s Custody Time Limits (CTL) system.
• In partnership with the Paralegal Business Manager (PBM) and Unit Head/District Crown Prosecutor analyse performance data to ensure effective case progression.
• To use the CPS Case Management System and other IT tools to communicate and conduct CPS business.
• To deal with general correspondence as well as more complex enquires.
• Represent the CPS effectively to outside agencies and the public.

A copy of the full job description is attached.

Person specification

GCSE and A-Level results won't hold you back. We know that some people find their skills and passions when they leave school, so we won't take these into account.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Leadership
• Communicating and Influencing
• Delivering at Pace

Benefits

Alongside your salary of £32,110, Crown Prosecution Service contributes £9,302 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact [email removed]

The Crown Prosecution Service has fixed rates for its Executive Officer grade – a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you’re performing the role to a satisfactory standard.

If you’re joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you’ve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay – there’s no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

The Crown Prosecution Service also has a range of development programmes to support all aspiring, new and experienced managers with developing the skills, behaviours and knowledge to build their confidence and capability. Our Manager Induction Programme is mandatory for all newly appointed managers. This is a fantastic opportunity to support all our new Crown Prosecution Service managers with the tools required to perform effectively in their roles.

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