26.110 HEO Team Support Manager

Job summary

The Relationship Management team has overall responsibility for the relationships that the DBS has with Registered Bodies (RBs) and Responsible Organisations (ROs).

The RB network consists of 550 organisations that are responsible for submitting more than 4 million Standard and Enhanced DBS checks per year. The RO network consists of 90 ROs responsible for submitting 2.5 million Basic DBS checks per year.

The Relationship Management team provide a stakeholder management and compliance function to RBs and ROs.

Job description

The Support Team Manager will:

· Lead and manage team of EO Support Managers.

· Perform line management duties in accordance with DBS policies, procedures and agreed working practices, maintaining confidentiality, and seeking advice/guidance from HR when appropriate.

· Engage in monthly 1-to-1 check-ins with all direct reports to listen to and discuss performance, wellbeing, and development. Provide direction, resources and recognise and appreciate effort put in to work towards success.

· Actively provide coaching, learning and support to aid colleagues, peers and direct reports achieve their work and development goals.

· Provide daily line management and support to all direct reports. Managing poor performance and challenging inappropriate behaviours in good time to support improvement.

· Oversee the EO compliance manager activities outlined within the RB and RO Compliance Policy and procedure.

· Monitor the compliance spreadsheet to ensure activities are completed within the timeframes set out in the procedure to ensure that the KPI is achieved.

· Carry out QA checks and raise any issues identified with Compliance Managers. Provide additional support and training to team members if needed.

· Refer RBs/ROs for inspection to SEO and provide rational for referral.

· Work in collaboration with key internal and external stakeholders to support the delivery of DBS Strategy and BAU service delivery.

· Identify relevant stakeholder groups and ensure appropriate communication and engagement methods are in place, including ensuring staff have the communication materials and methods in place to engage with their key accounts.

· Deliver consistent and clear communication to stakeholders.

· Ensure support managers are engaging with RBs and ROs as required.

· Provide EOs with the information and guidance they need to carry out support work with RBs and ROs.

· Monitor the team inbox and allocate emails to team members, including Basic Profile matching conflicts.

Person specification

Essential -

Ability -

• Strong written and inter-personal communication skills
• Ability to manage individual and team performance through coaching, feedback and performance management.

Experience -

• Line Management experience
• Experience of effective collaboration with internal & external stakeholders, developing a reliable and mutually beneficial business relationship
• Experience of presenting information, leading meetings and producing reports.

.

Desirable

Technical -

• Understanding of legislation and obligations relating to Registered Bodies and Responsible Organisations and eligibility for DBS checks.
• Understanding of the DBS application process.
• Understanding of DBS governance, compliance and data protection requirements in relation to Registered Body and Responsible Organisation responsibilities.

Further information:

Further Information:

To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:

DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)

This privacy notice covers personal data collected during the recruitment, security clearance and on-boarding process.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Communicating and Influencing

Benefits

Alongside your salary of £36,444, Disclosure & Barring Service contributes £10,557 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The DBS offers a number of excellent benefits for its employees. These can include:

• Generous annual leave entitlement
• Excellent maternity, paternity and adoption schemes (after a qualifying period)
• Commitment to the health and wellbeing of our employees
• Employee Assistance Programme
• Flexible working opportunities
• Eyecare voucher scheme
• Occupational Health Service including referrals for counselling and physiotherapy
• 24/7 Counselling and Wellbeing Service
• A Civil Service Pension with an employer contribution of 28.97%

The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the recruitment process the Disclosure & Barring Service will conduct a behaviour based sift exercise and interview process.

To apply for this post, please provide a suitability statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities

In addition, you will be assessed on the behaviours; Leadership, Making Effective Decisions and Communicating and Influencing

The sift will completed on all three behaviours and suitability statement