Workforce Data and Insights Manager

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

The Workforce Data & Insights Manager plays a critical role in enabling evidence based decisions across Organisational Effectiveness & Capability, using workforce and organisational data to identify where development, intervention and improvement are needed. Reporting to the Head of Resource & Capability, the role focuses on transforming workforce, capability and organisational data into actionable insight that supports operating model effectiveness, skills development, workforce sustainability and performance improvement.

The role owns workforce and capability analytics, dashboards and modelling within the OE&C remit, enabling leaders to understand trends, diagnose issues and target interventions. By embedding data‑driven thinking across organisational design, capability and effectiveness activity, the role supports continuous improvement and alignment between people capability and organisational outcomes.

Job description

Key Accountabilities

• Provide authoritative data, insight and analytics to support Organisational Effectiveness & Capability objectives, including capability development, workforce sustainability and performance improvement.

• Develop and deliver dashboards, reports and analytics that identify where organisational or capability development is required, highlighting trends, risks and opportunities.

• Partner with senior stakeholders across OE&C to diagnose workforce and capability issues, using data to inform improvement priorities and interventions.

• Own workforce, capability and organisational MI, dashboards and modelling within the OE&C scope, acting as the single source of truth for these datasets.

• Lead scenario modelling, forecasting and skills gap analysis to inform capability‑focused planning and organisational improvement decisions.

• Maintain data integrity through robust governance, quality controls and standard definitions across workforce and organisational data sources.

• Build data literacy within OE&C teams, enabling effective use of insight to drive improvement and development activity.

Key Responsibilities

Workforce Capability & Organisational Insight

• Develop and deliver high‑quality analytics and dashboards focused on workforce capability, skills, capacity and organisational effectiveness.

• Analyse trends in skills gaps, workforce sustainability, performance indicators and development needs.

Scenario Modelling & Diagnostic Analysis

• Develop models and forecasts that identify future capability risks, development needs and improvement priorities.

• Test assumptions and scenarios relating to skills demand, capacity pressures and workforce sustainability.

• Provide data led recommendations on where intervention, development or redesign is required.

Stakeholder Partnering & Decision Support

• Work closely with Organisational Effectiveness & Capability leadership, Senior People Partners and relevant stakeholders to shape insight requirements.

• Translate complex data into clear, actionable insights for non‑technical audiences.

Data Governance & Quality

• Own OE&C workforce and capability data definitions, quality assurance and ethical data use.

• Ensure consistency and credibility of insight used to inform organisational improvement decisions.

Capability Building

• Promote data‑driven thinking across OE&C by developing guidance, deliver training and supporting colleagues to use insight effectively.

Person specification

Key Skills & Capabilities

• Strong analytical skills with the ability to diagnose organisational and capability issues using workforce data.

• Proficiency in analytics tools (e.g. Excel, Power BI, SQL or equivalent).

• Experience developing models and insight to support organisational improvement and capability development.

• Ability to translate complex data into clear, improvement focused insights for senior leaders.

• Strong data governance and quality assurance expertise.

• Collaborative approach, with the ability to partner effectively across OE&C.

Essential Criteria

• Proven experience in workforce analytics, reporting and insight generation to support strategic and operational decision-making.

• Strong ability to translate complex workforce data into clear, actionable insights and action plans for senior stakeholders.

• Experience developing and maintaining dashboards, reporting frameworks and data visualisations using tools such as Power BI, Tableau or equivalent.

• Strong stakeholder engagement and communication skills, with experience presenting data insights to non-technical audiences.

• Knowledge of predictive analytics, scenario modelling or workforce planning methodologies.

• Professional qualification in data analytics, HR analytics or similar discipline (or equivalent experience).

Qualifications

Professional qualification in data analytics, HR analytics or similar discipline (or equivalent experience).

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your