User Researcher

Job summary

UKHSA’s readiness to respond to all threats and hazards. We focus on Agency capability, putting external stakeholder and customer needs at the centre of designs for the future. We identify opportunities to improve public health outcomes through better user experiences.

The team are responsible for:

• embedding UCD approaches into UKHSA ways of working
• UCD expertise in project delivery
• ensuring user needs are understood and designed for, advocating for all users, to achieve equitable outcomes
• ensuring our products are accessible and developed to the Government Service Standard and use appropriate style guides and patterns
• leading the UKHSA-wide UCD community of practice to support organisational and in-profession development
• standards for UCD professionals

Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Job description

As a user researcher, you’ll work as part of a multidisciplinary squad collaborating with teams across UKHSA. Through effective user research you’ll ensure design projects are rooted in a deep understanding of users and their needs.

Together with other UCD professions, you’ll ensure quality, innovation, and creativity in how we approach all aspects of design and how we bring concepts to life for stakeholders to effect change.

You’ll embody inclusive behaviours. You’ll understand the importance of inclusive research practices, taking pride in ensuring research is representative of a wide range of people and communities.

You’ll be an active part of the UCD community sharing insights and practices within the community and across the organisation.

Your work will help UKHSA to solve problems, improve public health outcomes and address health inequalities.

As a user researcher, you’ll:

• carry out user research activities, creating research plans, recruiting participants, preparing discussion guides, creating information gathering artefacts, running and moderating user research sessions
• analyse and synthesise user research data to present clear and engaging user insights and actionable findings, using creative approaches to storytelling
• contribute to the improvement of user research practice and ways of working by adhering to and embedding consistent and high-quality professional standards
• drive awareness of user research practices, advocating for user needs and user research to be embedded within strategy, policy and service design
• work collaboratively and in an inclusive manner by involving teams and colleagues from across UKHSA in user research to help everyone develop a deep understanding of UKHSA’s users’ needs
• act as the voice of users in the design of our services, make actionable recommendations based on insights and communicate these to stakeholders clearly and confidently
• ensure research practice is high quality and meets government and NHS standards and industry best practice – using peer reviews and critique processes to gather feedback and share best practice
• actively contribute to the UKHSA’s community of practice, advocate for user research and support the creation of the right environment and processes to establish the profession within UKHSA

This is not an exhaustive list.

Person specification

• Experience of using user-centred design methods and practices in complex organisations
• Experience of designing and delivering inclusive user research with a range of users
• Experience of qualitative research methodologies and knowing how to apply different methods to different research projects
• Experience of using basic techniques to analyse and synthesise findings
• To be able to create actionable, evidenced-based insights using a variety of techniques to tell compelling stories.
• Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research
• To be able to explain the value of research practice. navigate stakeholder landscapes and gain support for research plans, findings, and ways of working
• To be able to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery

Desirable criteria

• Government service assessments
• Working in an agile environment
• Coaching and mentoring other user researchers

Benefits

Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles and will assess your technical skills and experience.

The User Centred Design Team will be running two webinars:

• 13th of August at 15:00 Hrs.
• 20th of August at 15.00 Hrs.
• 25th of August at 15:30 Hrs.

The purpose of the webinar is to enable you to hear more about this role and speak to some of the team. This is a great opportunity to learn more about our culture, what we do at UKHSA and provide general advice on the application process.

If you would like to attend one of the webinars, pleases contact [email removed] who will email you a Teams invite for the webinar date of your choice.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed 8 essential criteria, and this will be in the form of:

• an application form (‘Employer/ Activity history’ section on the application)
• a 750 word supporting statement.

This should outline how you consider your skills, experience and knowledg