Product Manager, Support Propositions - 7455

We are seeking a dynamic and strategic Product Manager to join our team, focusing on Support Propositions. In this role, you will be responsible for defining and driving the product strategy and roadmap for support offerings. You will collaborate closely with cross-functional teams including engineering, marketing, and sales to ensure our support propositions align with customer needs and business objectives. Your primary duties will include conducting market research, gathering customer feedback, and analyzing competitive landscapes to identify opportunities for product enhancements and new features.

In addition to product development, you will oversee the lifecycle management of support propositions, creating clear product documentation and training resources for internal teams. A key aspect of this role will involve engaging with customers to understand their challenges and expectations, ensuring that our solutions exceed their requirements. You will also be responsible for establishing metrics to evaluate product performance and customer satisfaction, making data-driven decisions to optimize product offerings continually. The ideal candidate will have experience in product management, exceptional communication skills, and a strong understanding of support services within the technology sector.