Digital Portfolio Analyst

Job summary

Across government, effective portfolio management underpins the delivery of strategic, high-impact digital services. As organisations manage increasing demand for change, strong demand management and prioritisation processes are essential to ensure resources are allocated effectively and deliver maximum value.

Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. As we accelerate the transition to Net Zero, our ability to prioritise and deliver the right digital initiatives is critical to achieving our ambitions.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are strengthening our Digital Portfolio capability to better manage demand, improve governance and support data-driven decision-making across the organisation.

As a Digital Portfolio Analyst, you will play a key role in shaping how demand for digital initiatives is captured, assessed and prioritised. You will oversee the Digital Portfolio pipeline, run the Demand Management process, and provide analysis and insight to support investment decisions. Working across teams and stakeholders, you will help ensure the portfolio is aligned to strategic priorities and delivers value for consumers.

This is a highly collaborative and insight-driven role within a fast-paced environment, ideal for someone who enjoys working with data, engaging stakeholders and supporting decision-making.

Job description

You will be responsible for:

• Managing the intake and progression of New Work Requests (NWRs through the Demand Management process
• Collaborating with business areas to identify, shape, categorise and assess potential projects and programmes
• Maintaining and improving the New Work Request tool, processes and reporting
• Chairing the weekly Demand Review meeting and facilitating the Demand Forum with SMEs and Team Leads
• Supporting governance by preparing materials and providing recommendations for Demand Board
• Conducting Rapid Impact Assessments (RIA) to evaluate business value, priority, complexity and urgency
• Producing reporting and analysis on portfolio demand, pipeline flow and overall portfolio position
• Using digital tools and data analysis to generate insights that inform decision-making
• Engaging with a wide range of stakeholders across DDSS and the wider business
• Supporting the Head of Digital Portfolio Office in delivering a responsive and effective service

We are looking for:

A customer service mindset, you will understand the vital role of technology to the organisation and a good understanding of the landscape of enterprise services, platforms and technologies.

You will be confident in communicating with colleagues at any and all levels. Accustomed to working across business areas, technologies and projects, you will be adept at multitasking.

Experienced in managing a technology demand process, you will have the ability to rapidly assess inbound requests, conduct impact assessments to inform decision-making and evaluate priority. You will be confident using analysis and evaluation methodologies to assess inbound demand in terms of priority, size, urgency and complexity.

You will have experience of Demand Governance activities – facilitating demand meetings, tracking and monitoring progress.

This is an opportunity to play an important role in enabling Ofgem’s digital and technology transformation and support our mission to protect consumers and a time when our work has never been more important.

Person specification

Essential Criteria

• Proven experience of managing a demand process, including new work requests, coordinating project demand, sequencing, and organising delivery pipelines. [Lead Criteria]
• Experience of Demand Governance activities – facilitating demand meetings, tracking, monitoring and providing reports and updates on progress. [Lead Criteria]
• Good understanding of the landscape of services, technologies and platforms provided by Digital, Data and Security Services (within Ofgem or in a comparable organisation).
• Experience of using analysis and evaluation to assess demand e.g. priority, size, urgency, complexity, return on investment.

Desirable Criteria

• A sound understanding of Portfolio and Project Management, either through prior experience or qualification in Managing Portfolios or Managing Successful Programmes (or equivalent).
• The ability to work constructively with colleagues in Operational Service via a good understanding of service delivery, either through prior experience or ITIL qualification (or equivalent).

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Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be invited to a technical test. Full details will be included in the invitation to interview.

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supportin