Engagement/Front of House Officer

Job summary

Acting as physical and digital interface to internal and external stakeholders in the delivery of the Stations Communications Strategy.

Management of site access system.

This position is advertised at 37 hours per week.

Job description

• Coordinating and supporting delivery of Station engagement events
• Management of the site access system (Main Guardroom Passes & Permits)
• Acting as contingency pass issuer during periods of degraded functionality
• Processing visit requests and advising visit project officers on required procedures
• Maintaining Media and Engagement information and publicity (eg SharePoint, records management).
• Supporting the production of social media content and the delivery of station media events
• Administrative support to main guardroom and engagement office including ordering stationary, updating of Sharepoint pages, recording and following up work service requests
• Update and maintenance of Building Custodian lists and key holder permissions.
• Role is split between the Main Guardroom and the Engagement Office

Person specification

This position requires an individual with a People/customer focused approach with strong inter-personal skills. They will be required to form relationships from the first day, working effortlessly across the wholeforce (military, civilian and contractors) and communicating with internal and external customers through various mediums.

The ability to work independently as well as part of a team, sound organisational skills, capable of working to deadlines and updating others on progress.

Able to deal with discrete and delicate situations while maintaining confidentiality and data protection along with the ability to deal with challenging situations with professionalism and solution focused approach.

Proficient in office computer skills, including: Outlook, Word, Excel, PowerPoint, knowledge of social media.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

Benefits

Alongside your salary of £27,866, Ministry of Defence contributes £8,072 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• 25 days leave (not including BH)
• 6 days volunteering leave
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Please note:

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

At sift, Candidates will be assessed against the following:

Behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

At interview, Candidates will be assessed against the following:

Behaviours:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Working Together

Further information:

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.