Digital Account Manager

Job summary

ICS

The Integrated Corporate Services (ICS) is a shared corporate service. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of over 400 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

Find Out More

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

Join ICS Digital, where innovation meets expertise to create digital solutions. We are a cohesive digital community who work in the open, solving problems together and fostering a culture of transparency and collaboration. Our commitment to user-focused design and data-driven decision-making ensures that we deliver accessible services tailored to the needs of our customers.

The Digital Account Management team within ICS Digital works in collaboration with other government departments including DESNZ and ICS Corporate. We ensure that digital and technology challenges are supported throughout the lifecycle – from idea to delivery. We work closely with our digital specialists who perform a variety of roles, including but not limited to Business Analysts, User Researchers, Delivery Managers and Development teams.

Building a pipeline of future digital activity is a key artefact which this role will help create - providing a holistic view of future needs across the Departments. This helps us plan future digital development and identify possible patterns and shared requirements between multiple customers.

We collaborate with other teams across ICS Digital, including subject matter experts to validate new ideas, supporting them through governance and being a constant contact and support function throughout the delivery lifecycle.

Visit our blog to learn more about us and our work: https://icsdigital.blog.gov.uk/

To find out more about the Government Digital & Data profession visit: https://dsit.pagetiger.com/bzwfhzv/1

Person specification

You will partner with senior leaders from across all business areas we support to understand their operational and developmental needs.

You will:

- Be the initial point of contact into ICS Digital and an advocate for the work of ICS Digital

- Act as translator and mediator for user and business needs

- Present and make recommendations to ICS' Governance Boards on new ideas for delivery

- Provide communications and information for all related digital and technology activities, and ensure consistent engagement across the business

- Advising and guiding stakeholders through processes they may not be familiar with or obtain answers to areas of uncertainty in process or technical resolution so they can be confident in meeting the assurance needs of the organisation.

- Make a positive impact on the business through reduction of costs arising from service issues, strive for increased efficiency, and improved communication through better understanding of users’ needs and reuse of existing technology and services.

- Champion the departmental commitment to continuous improvement.

The above responsibilities are not exhaustive, and the post holders may be required to undertake some additional tasks not listed above, within the remit of their grade, to support the team.

As a line manager, you will be responsible for working with your members of staff to define their objectives, as well as managing their development and performance.

Essential Criteria

Ownership and Initiative: You take ownership of complex issues, remove blockers and drive delivery. You spot risks, dependencies and improvement opportunities, taking timely action to achieve quality outcomes.

Relationship and Stakeholder Management: You build trusted relationships with senior stakeholders, delivery partners and multidisciplinary teams. You influence, challenge and negotiate effectively to align priorities, secure agreement and support informed decision making.

Service Ownership and Whole-Life Service Focus: You maintain focus on the full service lifecycle, from discovery through to live operation and continuous improvement. You ensure services meet user needs, are operationally sustainable and align with organisational priorities and governance requirements.

Service Performance and Reporting: You produce clear, timely reporting that supports transparency, assurance and decision making. You interpret data to explain performance, risks and trends, providing meaningful insight and improving reporting approaches where needed.

User Focus and Evidence-Based Delivery: You engage with users, stakeholders and subject matter experts to build a strong evidence base for service decisions. You use insight, user evidence and performance data to shape outcomes, improve services and support effective delivery.

Digital and Technology Awareness: You apply a sound understanding of digital, data and technology concepts, including agile delivery, service design, digital governance and data-driven decision making. You use this knowledge to support informed decisions and seek specialist advice where needed.

Delivering Through Collaboration: You bring together diverse stakeholders to deliver shared outcomes, encouraging open communication, constructive challenge and collaboration.

Desirable criteria

-Experience of emerging digital and AI technologies, including AI models, Microsoft Power Apps, Microsoft Copilot and collaborative tools.

-An understanding how technology can support service improvement, automation, evidence-based decision making and effective multidisciplinary working.

When completing your CV as part of the application please ensure to include the time you have worked for your organisations/ employers, and your key objectives in each role.

It is unusual that all candidates will meet all the desirable criteria. If your skills and experience look slightly different from what we have identified and you think you can bring value to the Digital Account Management role and the team, we strongly encourage you to apply. We'd love to hear from you!

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £56,900, Department for Energy Security & Net Zero contributes £16,483 towards you being a member of the Civil Service Defined Benefit Pension scheme.