Travel Safe Supervisor

The Travel Safe Supervisor provides supervision and coordination for Travel Safe Officers (TSOs), maintaining professional standards on shift, ensuring an effective uniformed presence, and delivering a consistent mix of engagement, education and enforcement. The post holder will regularly patrol alongside TSOs, provide live coaching, undertake dynamic risk assessments, and take ownership of incident management, escalation and debriefs.
The Supervisor reports to the Travel Safe Team Leader and works closely with them to ensure the service is appropriately staffed. This includes organising rotas, arranging cover for sickness and leave, and providing operational cover when required. The Supervisor also conducts 1:1s, supervision meetings and return to work (RTW) interviews, supports staff wellbeing, and manages day to day performance. The role requires confident use of delegated powers, accurate recording and evidence gathering, and proactive problem solving with partners to reduce repeat demand.


Skills:

You will be:

• Experienced in community safety, enforcement, transport security or other public facing roles, with the confidence to operate in dynamic and sometimes challenging environments.
• Capable of supervising and supporting a team, offering coaching, motivation and constructive challenge to maintain high professional standards.
• Calm and effective in managing incidents, demonstrating strong decision making, de escalation and conflict management skills during fast moving situations.
• Knowledgeable about antisocial behaviour legislation and problem solving approaches, or willing to develop this knowledge and maintain accreditation under the Community Safety Accreditation Scheme (CSAS), including the lawful and proportionate use of delegated powers.
• Committed to safeguarding, able to identify vulnerability, make timely referrals, and apply trauma informed, respectful and inclusive practice in all public interactions.
• A clear and confident communicator, able to engage professionally with the public, partners, and transport staff while producing accurate incident logs, statements, and intelligence submissions.
• IT literate and detail focused, ensuring accurate record keeping, secure evidence handling, correct use of Body Worn Video (BWV), and compliance with data protection and information governance standards.
• Able to demonstrate sound judgement, particularly regarding proportionality, equality, diversity, human rights and inclusive practice.
• Flexible and reliable, able to work shift patterns across a 7 day rota, including two weekend shifts (Fri/Sat/Sun), evenings and bank holidays.
• Physically able to undertake extended foot patrols, with a full UK driving licence desirable for wider operational duties.