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Starting Point Recruitment
Customer service Team Manager
Cactus Search · Whitechapel, Greater London
Customer service Team Manager at Cactus Search, based in Whitechapel, Greater London, paying £38,000 per annum. This is a permanent role.
- Salary
- £38,000 per annum
- Location
- Whitechapel, Greater London
- Contract
- Permanent
- Posted
- 20 hours ago
- Closes
- 6 Sep 2026
- Sector
- Customer Advisor
Bang in line with the market for customer advisor
Reference 804103157
About the role
We're Hiring | Customer Experience & Sales Support Manager
London (Office-Based)
Monday to Friday office hours
Are you passionate about delivering an exceptional customer experience while leading a high-performing support team?
We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.
This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.
What you'll be doing:
We'd love to hear from you if you have:
If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.
London (Office-Based)
Monday to Friday office hours
Are you passionate about delivering an exceptional customer experience while leading a high-performing support team?
We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.
This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.
What you'll be doing:
- Leading and coaching a customer experience & sales support team
- Managing the after-sales customer journey for B2B customers
- Driving service improvements and operational efficiency
- Working closely with sales and other internal departments
- Monitoring KPIs, customer satisfaction and team performance
- Creating a positive, high-performing team environment
We'd love to hear from you if you have:
- Experience leading a customer service, customer experience or sales support team
- A background in B2B customer operations
- Strong coaching and people management skills
- A passion for improving customer journeys and service delivery
- Utilities sector experience (ideally)
If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.
Reference: 804103157 · Posted 20 hours ago · Closes 6 Sep 2026 · Listed via Cactus Search
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