Head of Client Services

Northampton Vets for Pets Hospital is seeking an inspiring Head of Client Services to lead our client-facing teams in delivering exceptional care to every client and pet. This full-time role requires a dynamic leader who thrives on developing people, driving continuous improvement, and creating outstanding customer experiences. You will be responsible for overseeing the entire client journey, ensuring that every interaction reflects the highest standards of service, compassion, and professionalism in our busy 24-hour veterinary hospital.

Your responsibilities will include coaching and mentoring managers, driving service improvements through client feedback, and managing complaints with empathy and efficiency. We seek a candidate with proven leadership experience in a customer-focused environment, excellent communication skills, and a proactive approach to problem-solving. Experience in veterinary or healthcare settings is advantageous, but we welcome leaders from various service-led industries. Join us and shape the culture and client experience at one of the region's leading veterinary hospitals, where your passion for people and commitment to service excellence can make a real impact.