Administrative Officer

Admin Officer - Loans & Assurance Monitoring Team
Location: 2 Ruskin Square, Croydon, CR0 2WF
Working hours: Monday - Friday, 8:30am - 4:30pm or 9am - 5pm
Work pattern: 60% office-based, 40% remote
Pay rate: £18.08 per hour
Start date: ASAP
Contract end date: 27/02/2027
Training period: 6 weeks
Security clearance: CTC

Our client is seeking a dedicated Admin Officer to join the Loans & Assurance Monitoring Team in Croydon. This is an excellent opportunity to support a high-profile government project, helping to manage loan processes and ensure smooth communication with applicants and stakeholders.

What you'll be doing:
* Overseeing workflow into the team and managing the team inbox
* Responding promptly to customer queries and referrals
* Sending approved loans to DWP and DfC using the team database
* Assisting with the enforcement of loan payments, including sending chaser letters
* Recording new applications accurately and forwarding enquiries to EO Caseworkers
* Managing enforcement cases and referrals on a rota basis
* Maintaining data integrity across systems such as Excel, Atlas, and the team database
* Collaborating with colleagues to identify system and process improvements to enhance service delivery

What you'll bring:
* Experience working within the Home Office
* Strong organisational skills with great attention to detail and accuracy
* Ability to work independently at pace and manage multiple tasks effectively
* Proficiency in Microsoft Office, especially Excel
* Excellent communication skills, both written and verbal
* Ability to handle sensitive information with discretion and professionalism

This role offers a supportive environment where your organisational skills and proactive approach will make a real difference. If you're ready to contribute to a vital government service and thrive in a dynamic team, we want to hear from you!

Apply now to join a reputable organisation committed to delivering impactful services.

Role specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that periods of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.