Customs Coordinator

We are delighted to be working on behalf of a leading company in the Ipswich area who are looking for a Customs Coordinator to join their team. If you are looking to become part of a forward thinking company that offers genuine career progression and many other benefits this one’s for you!

Key Duties:

• Responsible for the submission of accurate export and import customs entries in a timely manner.
• Completing appropriate due diligence checks and following escalation processes where needed.
• Producing and/or collecting essential shipping documentation required from customers and suppliers.
• Responsible for maintaining client satisfaction by delivering best-in-class customer care, maintaining regular communication by phone and email, effectively resolving queries, issues and delays and continuously proposing solutions to improve clients’ experience.
• Keeping up to date with changes in regulations, laws and customs procedures.

Previous Skills & Experience:

• Minimum 2 years’ experience in completing import customs entries in a freight forwarding environment is essential.
• Excellent working knowledge of import and export customs procedures, tariff code, classification, commodity codes.
• Excellent attention to detail with high levels of accuracy.
• Excellent communication skills with the ability to delivery excellent customer service.
• Self-motivated, reliable, trustworthy and hardworking.
• Willingness and ability to learn quickly new skills and working practices.

(V/SHIP)